by Bill Baumann, Director of Software Expert Witness | Jul 28, 2021 | ERP Blog, Expert Witness
In 2018, the UK’s Trustee Savings Bank (TSB) experienced a massive IT migration failure that left nearly 2 million customers locked out of their accounts. The events were so catastrophic that by the beginning of 2020, TSB had abandoned the project... 
by Bill Baumann, Director of Software Expert Witness | Jul 21, 2021 | ERP Blog, Expert Witness
In an enterprise resource planning (ERP) implementation, selecting the wrong platform could mean ending up with software that simply “sits on the shelf.” Unfortunately, many organizations seal this destiny when they fail to adequately prepare for software... 
by Bill Baumann, Director of Software Expert Witness | Jul 14, 2021 | ERP Blog, Expert Witness
In 2013, California’s Sacramento City Unified School District (SCUSD) decided to improve its approach to finance, HR, and payroll management. Hoping to cut costs and streamline operations, the district hired software as a service (SaaS) provider, Workday. ... 
by Bill Baumann, Director of Software Expert Witness | Jul 7, 2021 | ERP Blog, Expert Witness
When ERP implementation failure happens, there are always valuable lessons to learn. If you’re planning an ERP project, it helps to be well-read on the famous ERP failures so you can understand where things went wrong and avoid the same problems in your own... ![Why do Process Improvement Projects Fail? [7 Fatal Mistakes]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/why-do-process-improvement-projects-fail.png)
by Bill Baumann, Director of Software Expert Witness | Jun 30, 2021 | ERP Blog, Expert Witness
Why do process improvement projects fail? Usually, it’s because the organization is internally misaligned. Today, we’re looking at a few of the most common pitfalls in business process improvement initiatives. Most importantly, we’ll discuss how you can avoid... ![Why do AI Projects Fail? [6 Distressing Reasons]](https://www.panorama-consulting.com/wp-content/uploads/2021/06/why-do-ai-projects-fail.png)
by Bill Baumann, Director of Software Expert Witness | Jun 23, 2021 | ERP Blog, Expert Witness
Why do AI projects fail? The answer is multi-faceted and includes both human and technical factors. According to recent research, almost one-third of global IT professionals say their business is now using artificial intelligence (AI). Are you considering implementing... 
by Bill Baumann, Director of Software Expert Witness | Jun 16, 2021 | ERP Blog, Expert Witness
According to analysts, the global business intelligence (BI) and analytics market is expected to grow by more than $12 billion from 2020 to 2024, at a compound annual growth rate of 10%. As BI technology becomes more sophisticated and far-reaching, companies... 
by Bill Baumann, Director of Software Expert Witness | Jun 9, 2021 | ERP Blog, Expert Witness
The start of a new school year is bound to be stressful. However, in September 2004, students at the University of Massachusetts-Amherst (UMass) were more stressed than usual. That year, a buggy system left around 24,000 students unable to register for classes or... 
by Bill Baumann, Director of Software Expert Witness | Jun 4, 2021 | ERP Blog, Expert Witness
In 2003, city leaders initiated an effort to update and modernize New York City’s payroll system for local government employees. The project, aptly named CityTime, started with a budget of $63 million. In 2011, NYC mayor Michael Bloomberg demanded that the... 
by Bill Baumann, Director of Software Expert Witness | May 26, 2021 | ERP Blog, Expert Witness
For more than six years, Under Armour was on a steady upswing. However, near the end of 2016, this growth came to an abrupt end. Stock prices dropped nearly 27% and profits fell 58%. The problems snowballed throughout 2017. At the root of the decline? A flawed SAP... 
by Bill Baumann, Director of Software Expert Witness | May 19, 2021 | ERP Blog, Expert Witness
It was the largest public sector IT project the UK had ever attempted and one of the costliest. With roughly £6 billion in contracts, the National Health Service (NHS) put plans in motion to launch its National Program for IT (NPfIT) in 2002. Behind it were some of... 
by Bill Baumann, Director of Software Expert Witness | May 12, 2021 | ERP Blog, Expert Witness
In February 2018, the North American Electric Reliability Corp (NERC) fined The Pacific Gas and Electric Company (PG&E) $2.7 million. The offense? A 2016 data breach that left 30,0000 sensitive records exposed online for 70 days. For PG&E, this was a lesson... 
by Bill Baumann, Director of Software Expert Witness | May 5, 2021 | ERP Blog, Expert Witness
The Royal Bank of Scotland (RBS) is a global financial player with a balance sheet the size of the entire UK. When you’re that big, all eyes are on you. Usually, the attention isn’t cause for alarm. However, in June 2012, RBS’s notoriety cast an unwelcome... 
by Bill Baumann, Director of Software Expert Witness | Apr 28, 2021 | ERP Blog, Expert Witness
As software expert witnesses, we’ve had an up-close look at some of the main issues that lead to ERP failure – and they aren’t usually technical in nature. Instead, the primary reason that many projects fail is ineffective project leadership. A bad project... 
by Bill Baumann, Director of Software Expert Witness | Apr 21, 2021 | ERP Blog, Expert Witness
With a net worth of around $104 billion, there’s no denying that Target is a retail giant. However, when the corporation tried to replicate its U.S. success in Canada, even its reputation as an industry mainstay couldn’t save its efforts from collapsing. ... 
by Bill Baumann, Director of Software Expert Witness | Apr 14, 2021 | ERP Blog, Expert Witness
In 2005, Waste Management (WM) began a major, enterprise-wide SAP ERP implementation. The project was set to go live by 2007, and SAP projected that WM would be able to net upward of $220 million per year in annual benefits. However, in 2008, a $500 million ERP... 
by Bill Baumann, Director of Software Expert Witness | Apr 7, 2021 | ERP Blog, Expert Witness
In late 2020, the U.S. Air Force resumed work on an ERP implementation that was originally scrapped back in 2012. The new effort is still underway, set to be completed over a five-year timeline. To understand why the project has been resurrected, it’s necessary... 
by Bill Baumann, Director of Software Expert Witness | Mar 31, 2021 | ERP Blog, Expert Witness
In March 2017, Chicago-based brewer MillerCoors sued Indian technology services firm HCL (and its American affiliate) for more than $1 million. At the core of the chaos? A failed SAP implementation, which MillerCoors blamed on a string of inefficiencies catalyzed by... 
by Bill Baumann, Director of Software Expert Witness | Mar 24, 2021 | ERP Blog, Expert Witness
The fall is always a challenging time for college staff. However, the start of the 2015 school year was an uncommonly stressful season for IT leaders at community colleges across Washington State. August of that year was the pilot go-live date for an ERP project,... 
by Bill Baumann, Director of Software Expert Witness | Mar 17, 2021 | ERP Blog, Expert Witness
Woolworths Australia, dubbed “Woolies” by locals, is the largest supermarket chain in Australia. Operating nearly 1,000 locations across the country, it staffs around 115,000 employees. With various stores, support offices and distribution centers, the company needed... 
