REPORT
The 2022 ERP Report
Every year, Panorama analyzes industry trends to understand organizations’ selection and implementation practices when it comes to enterprise software.
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Lessons Learned from the Vodafone CRM Failure
One of the top, multinational telecommunications companies, Vodafone, is used to being in the news. However, in 2016, the company made a different kind of headline. That year, Vodafone was hit with what was recognized as the single-biggest fine ever imposed in the UK...
Lessons Learned from the GOV.UK Verify Failure Relevant to Your ERP Project
In 2011, the U.K.’s Cabinet Office began work on GOV.UK Verify, also known as the Identity Assurance Programme (IDAP). The program intended to establish one trusted login across all online services provided by the British government. When fully operational,...
Why CRM Implementations Fail So Often
While CRM systems have the potential to transform the way your business organizes and optimizes customer data, CRM implementations are challenging and must be managed correctly from the beginning. In fact, roughly one-third of all CRM projects fall short of their...
Lessons from the Travis Perkins-Infor Settlement
For many companies, moving from legacy systems to a cloud-based ERP platform can usher in an era of improved performance and heightened success. However, for Travis Perkins, an ERP project was simply an expensive lesson in how not to approach an implementation. In...
Manufacturing ERP Failure: Avoiding the Mistakes of Southeast Power Group
When a company begins an ERP implementation projected to last one year, no one expects the timeline to drag on for multiple years. Nor do they expect to take the project to court. Yet, both happened to Southeast Power Group following its massive manufacturing ERP...
Lessons Learned from the Hertz Digital Transformation Failure
Last May, rental car giant Hertz officially filed for Chapter 11 bankruptcy. At the onset, many industry analysts were quick to link this to the devastating COVID-19 pandemic. Air travel plummeted a staggering 90% last year as people stayed close to home, and many...
Lessons Learned from the Haribo ERP Failure
You may recognize the German brand Haribo by the iconic Gummy Bears it’s best known for manufacturing. However, Haribo has been in the news recently for another reason, and this one isn’t quite as sweet. In 2018, the brand kicked off a major SAP ERP...
Lessons Learned from the Worth & Company ERP Failure
In 2019, Pennsylvania-based manufacturing firm Worth & Company sued Oracle for $4.5 million, citing major deficiencies in their ERP software implementation. As one of the most esteemed full-service mechanical contractors in the Mid-Atlantic, Worth & Co. had a...
4 Lessons Learned from the Revlon ERP Failure
In March 2019, cosmetics giant Revlon announced that it would be late filing its annual financial report for the year prior. The reason behind the delay? The company’s year-old SAP ERP system had been riddled with issues ever since implementation. The resulting...
ERP Implementation Rescue: How to Get Your Project Back on Track
Has your ERP project veered off track? Maybe it’s taking far longer than you anticipated, or you’re already over budget. You might even be wondering if the software is still capable of meeting your needs. Regardless of your specific challenges, it may not...
Lessons Learned From the LeasePlan ERP Failure
The global leasing industry is fast-paced, competitive and reliant upon a finely tuned infrastructure. That’s what makes enterprise resource planning (ERP) solutions critical in this sector. With a collective fleet of nearly 2 million lease cars in 30 countries,...
Lessons Learned From the Lidl ERP Failure
In 2011, grocery store chain Lidl kicked off what was meant to be a transformative initiative. Thousands of staff members and hundreds of outside consultants came together to help the German discount supermarket implement an enterprise resource planning (ERP)...
5 Signs of Vendor Misrepresentation in Government ERP Implementations
A successful ERP implementation can improve organizational efficiencies, reduce manual errors, and streamline operations. Arguably nowhere are these features more important than in the public sector. While the right ERP vendor can ensure your project goes off without...
7 ERP Myths You’ll Believe Unless You Ask the Right Questions
To understand how ERP myths start, you first need to understand what it’s like to be an ERP vendor: Being an ERP vendor who not only sells but also implements software is a challenging endeavor because it requires a team of technical resources that understands the...
Should Your ERP Disaster or Lawsuit be Settled Outside of Court?
When you’re in the middle of an ERP disaster, the idea of taking your case to court can heap stress onto an already-frustrating situation. It’s no secret that ERP lawsuits are expensive and risky. In addition, most judges and jurors don’t understand the...
The F-word: Fraud and ERP Vendor Misrepresentation
During the sales process, slight exaggeration is common among ERP vendors – they emphasize their strengths and successes while downplaying their gaps and weaknesses. However, when a vendor goes beyond slight exaggeration, this behavior may be reflective of ERP vendor...
How to Get Around a Bad ERP Consultant
Before you began your ERP implementation, you wanted to ensure you had the right team by your side, so you partnered with a well-known ERP consulting firm and recruited some enthusiastic internal stakeholders. The only problem? You eventually found yourself...
Should You Hire a Software Expert Witness Team or a Lone Wolf?
Litigation of any kind can be stressful, time-consuming and costly. This is especially the case if you’re preparing for trial regarding an ERP lawsuit. If so, it pays to partner with a software expert witness. These experts are experienced in providing reports,...
ERP Implementation Failure: Who is to Blame?
You began your ERP project with great expectations, but it derailed somewhere and now you’ve incurred extra costs, lost productivity and a frustrated workforce. Throughout this ERP implementation failure, who is to blame? While it’s tempting to immediately...
