![How to Measure Customer Experience [5 Tips]](https://www.panorama-consulting.com/wp-content/uploads/2018/07/how-to-measure-customer-experience.png)
by Panorama Consulting Group | Jun 28, 2021 | ERP Blog, Business Process Management
The drivers of customer satisfaction you measured in the past may not be the same variables that matter today. Why? Customer expectations have changed, and customer touchpoints span more channels than ever before. Today, we’re discussing how to measure customer... 
by Panorama Consulting Group | Oct 22, 2020 | Business Process Management, ERP Blog
To get the most out of your ERP project or business transformation, you need to use the right tools. In this podcast, Karl Hiesterman, Senior Manager of Business Process Management at Panorama, explains how to implement business process management in support of your... 
by Panorama Consulting Group | Oct 19, 2020 | Business Process Management, ERP Blog
Before you begin ERP selection, it’s important to conduct business process management. This will help you map your processes and determine your ERP requirements. It will also help you improve and standardize your processes. However, many business process management... 
by Panorama Consulting Group | Apr 9, 2020 | Business Process Management, ERP Blog
Ideally, supply chains are designed to flow seamlessly. The journey that products take as they travel from their raw material state to the end user’s hands is supposed to function like clockwork. However, the recent coronavirus crisis has taught us how fragile... 
by Panorama Consulting Group | Mar 5, 2020 | Business Process Management, ERP Blog
While most organizations are racing to ERP go live, some are taking the time to reengineer their business processes. They are not concerned with implementing an ERP system as quickly as possible. Instead, they’re focused on beating the competition by designing... 
by Panorama Consulting Group | Jan 26, 2020 | ERP Blog, Business Process Management
Many organizations begin ERP selection without a solid foundation of business process management. When they look at the mass of ERP systems to choose from, they have no idea where to start because they don’t know what technology will enable their business processes or... 
by Panorama Consulting Group | Aug 13, 2019 | ERP Blog, Business Process Management
A great customer experience is not something that magically happens. It’s a mindset that’s built and reinforced by optimized processes and easy-to-use systems. In terms of optimized processes, we’re not just talking about customer-facing processes, as customer-facing... 
by Panorama Consulting Group | Jul 9, 2019 | ERP Blog, Business Process Management
Assigning ownership of certain business processes to key employees can enable process improvement without creating cross-departmental friction. These key employees are called business process owners. The Importance of Business Process Owners One of the most... 
by Panorama Consulting Group | Jun 24, 2019 | ERP Blog, Business Process Management
While financial firms are notorious for being slow to adopt new business processes, operations teams within some financial firms are finding ways to break down organizational silos and gain new efficiencies. How are they doing this? To understand their path to... 
by Guest Blogger | Jun 19, 2019 | ERP Blog, Business Process Management
As the e-commerce industry shifts from global to international, efficient shipping processes become vital for business success and continuity. If you’re looking to expand your shipping and delivery infrastructure, choosing the right e-commerce shipping model can help... 
by Panorama Consulting Group | May 6, 2019 | ERP Blog, Business Process Management
When companies want to increase efficiency and run a lean company, many turn to value stream mapping. Value stream mapping is a proven Lean Six Sigma technique that provides high-value information and a bird’s eye view of different factors within an operation.... 
by Guest Blogger | Dec 18, 2018 | Business Process Management, ERP Blog
Improving sales isn’t about bringing in better salespeople. Instead, you need to understand how you generate leads and convert those leads into sales. In other words, improving sales is about improving your business processes. Think About Your Sales Funnel The first... 
by Panorama Consulting Group | May 29, 2018 | ERP Blog, Business Process Management
When the Titanic sank, researchers furiously worked to determine the causes, so all future ocean liners could safely transport passengers. When an organization experiences a material operational disruption – such as the inability to ship products or close the... 
by Panorama Consulting Group | Nov 7, 2017 | Business Process Management, ERP Blog, Implementation
We are at a pivotal juncture in the world of ERP software and enterprise technology. This may be the first time in my career when there was so much excitement and uncertainty in the enterprise software space. On one hand, major vendors are promoting exciting new... 
by Panorama Consulting Group | Jul 14, 2017 | Business Process Management, ERP Blog, Implementation
The first thing I ask when I meet a client is “what’s happening in your organization?” 99% of the time the answer is “we are looking at what we do and how we do it, and we have figured out that our technology isn’t supporting our business.” As I constantly approach... by Panorama Consulting Group | Mar 30, 2017 | Business Process Management, ERP Blog
Business processes are the DNA of your organization. They make your organization unique, and differentiate it from the competition. While you can purchase an ERP system with built-in business processes, you should stop and ask yourself if you really want to do this.... 
by Panorama Consulting Group | Feb 23, 2017 | Business Process Management, ERP Blog
This may prove challenging, but I’m going to attempt to explain business process management in less than 500 words. So take your seat, pull out a pencil and hold onto your hat because this is going to be quite a ride. Business Process Management Defined Business... 
by Panorama Consulting Group | Jan 6, 2017 | Business Process Management, ERP Blog
Coffee lovers, you know this too well. It’s early. You’re trying to get your “morning burst of energy” (aka caffeine), so you drive to your local coffee shop. There are two types of people: 1. The people who go through a drive thru line AND 2. The people who park... by Panorama Consulting Group | Aug 2, 2016 | Business Process Management, ERP Blog
Organizations implementing ERP software are ultimately looking to improve their business productivity and efficiency through innovative technology. To achieve this goal, organizations should ensure that organizational changes promote their long-term business strategy.... by Panorama Consulting Group | Jul 20, 2016 | Business Process Management, Change Management, ERP Blog
When most companies contact us for help, they immediately assume that their current systems are the root cause of many of the operational pains that they are feeling. Processes are inefficient, employees hate the current systems, data is a mess and there is no way to... 
