Some would argue that organizational change management looks identical across the public and private sectors. However, there are actually a few distinct differences, even though the overreaching principles are the same.
Considering that public sector change management strategies can look vastly different than those used in the private sector, we’ve provided some change management tips for public sector organizations involved in ERP implementations.
4 Public Sector Change Management Tips
1. Clearly Define Implementation Goals and Objectives
Understand how the ERP implementation fits with the mission of your public sector organization and share that with employees. For example, does the project aim to enhance your service to citizens?
When a public sector entity spends taxpayer dollars to provide services to constituents, it must ensure these services are optimized. An ERP implementation introduces technology into an organization that enables process optimization.
Change Management Case Study
The client recognized their need for more comprehensive change management, so they asked us to fill in the gaps. We developed a robust communication plan to supplement the vendor’s communication approach.
2. Ensure Your Change Management Plan is Comprehensive
In the public sector, a change management plan should focus on organizational readiness, communication, training, sponsorship, and more.
Each of these components requires careful planning. For example, a communications plan must outline strategies, tactics, target audiences, key messages, and timing.
3. Acknowledge the “Elephant in the Room”
An ERP implementation will change the way employees perform their jobs, so expect some amount of resistance. By developing a resistance management plan, you can address naysayers and passive-aggressive personalities, especially among key influencers within work groups.
4. Embrace and Address Unions
Make unions a partner in the process and engage them from the onset of the ERP implementation to ensure they understand project goals and impacts.
You should also resolve any staffing implications before you go live.
Partnering with unions will pay huge dividends in the success of your ERP implementation. Ignore them at your own peril.
Are You Clearly Communicating With Employees?
Resistance to change is often driven by fear of the unknown. In the public sector, these issues can be exacerbated by budget constraints, rules and regulations, and, in some cases, a lack of motivation.
This translates to the need for clear communication around goals, change impacts, and overall implementation details. Leaders must include a comprehensive change management plan in their ERP implementation.
To learn more about public sector change management, contact our change management consultants below. Your free consultation awaits.
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