Throughout my career on the “other side of the desk” I was always amazed and annoyed when a sales team for the various ERP vendors would depart, with order in hand, only to be followed some time later by their implementation team whose first words would be “tell us about your business”; so much for transition.
While our ERP selection practice isn’t selling ERP software we go to great lengths to ensure that the transition from ERP Selection (PERFECT Fit) to ERP Implementation (PERFECT Path) doesn’t have this gap.
Our ERP selection methodology has several integration points with the resulting ERP implementation. This integration builds the foundation for ramping up the ERP implementation as quickly and seamlessly as possible.
- Functional Requirement Definition – Functional requirements definition is a key deliverable from the selection methodology. In implementation we create a business requirements matrix from them that is used throughout the implementation to ensure that the new ERP system is configured to meet these requirements. This may include integration of bolt-on modules to satisfy these requirements.
- Technical Assessment – During ERP selection the implementation team conducts a technical fit assessment to determine how well the candidate ERP solutions meet the client’s current or planned technical architecture or best practices. We also develop an inventory of our client’s IT skills so we can plan for training or strategic resourcing decisions before the ERP implementation begins.
- Implementation Implications – Also during the ERP selection, the implementation team meets with clients to discuss components that may impact the implementation. We review data migration requirements, interface requirements and potential issues related to implementation approach, i.e., geographic, functional, big bang. We also analyze the implementation plans of candidate ERP vendors to identify gaps in their approach compared to our PMBOK best practice methodology.
- Financial Analysis – From the business case we have a clear perspective on the key benefits our clients expect to realize from their new ERP implementation. These measurements are the basis for our post Go Live audit. The audit reveals if and how the software is being used to derive the real business value.