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SAP NEWSBYTE – June 15, 2010 – In its recent report, “Magic Quadrant for Utilities Customer Information Systems,”* market research firm Gartner named SAP AG (NYSE: SAP) as a leader in the customer information services (CIS) industry. The report, published annually, tracks changes in the CIS market and analyzes market dynamics. Inclusion in the Magic Quadrant is based on the business wants and needs of customers in the CIS market. SAP has been identified alongside six others as providing the most exemplary CIS solutions based on completeness of vision and ability to execute.

SAP was recognized for its recent investments in research and development in the field, as evidenced by integrating its CIS product with an AMI platform, and using Web services to create an off-the-shelf integration framework to support the needs of utility companies. More than 570 utilities worldwide use CIS products from SAP.

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Media Contact:
Evan Welsh, SAP, +1 (610) 203-9742, [email protected], EDT

*Gartner. Inc. Magic Quadrant for Utilities Customer Information Systems, Zarko Sumic, June 9, 2010.

Magic Quadrant Disclaimer
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.