IQMS, a manufacturing ERP software developer with an ongoing, proactive commitment to its product and relationships, today announced a new customer experience designed to offer unsurpassed access to information and support assistance. Appropriately named MyIQMS, the website furthers IQMS’ ongoing pursuit to provide exceptional support and tangible benefits to its clients.
The new MyIQMS website features a wealth of information, including a module-specific virtual learning environment that delivers a multitude of step-by-step instructional videos to ensure IQMS users are substantially trained and utilizing the EnterpriseIQ ERP software to the fullest.
Maintaining a culture of accountability and transparency, the new MyIQMS experience also encourages customer feedback with an area specially designated for software enhancement requests. The IQMS user community can submit development requests – all available for fellow user comments and votes – then follow the changes through development, testing and release.
Additionally, MyIQMS elevates customer service to the next level with an area designed to help clients better track their support activities. Directly from MyIQMS, users can create new support issues and add events, sort by date and subject for open and resolved issues and access all document TechNotes and software manuals from anywhere at any time.
Finally, the new MyIQMS customer experience includes a discussion forum designed for clients to post questions or scenarios to the IQMS user base to help solve their unique business requirements. In a tight-knit community fashion, IQMS users can share files and reports while crowd sourcing for user best practice advice.
Near future expansion to the MyIQMS website will include an interactive store where IQMS customers can purchase software, licenses, hardware and apparel. Clients can review specification sheets and sales videos of products, as well as shop for IQMS-approved hardware such as scanners, servers, scales, barcode printers and touch computers and monitors.
“The bonds that IQMS establishes with its clients are as equally important as continually developing our product,” said Glenn Nowak, vice president at IQMS. “The MyIQMS features, such as the training database, software enhancement requests and other critical resources, create a collaborative community that is of huge benefit to our clients.”