Increased Customer Adoption for Infor Hospitality-Specific Applications and the Cloud Contribute to Success
Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced significant success for its hospitality business unit at HITEC 2016. Hospitality applications for revenue management and digital marketing, financial management and analytics, hotel property management and guest service, and talent and human resource management, have contributed to nearly 2,519 new or expanded relationships in the most recent fiscal year ending April 30. These include customers such as White Lodging, The Study Hotel Group, Bellaire Properties, Gun Lake Casino and River Spirit Casino Resort.
Infor Hospitality delivers complete end-to-end functionality, serving every tier of the industry from hotels of all sizes to casinos and specialty resorts. In fact, Infor’s restaurant vertical growth has more than doubled to 164 percent in the most recent fiscal year. Infor CloudSuite Hospitality delivers proven capabilities in key areas such as revenue optimization, property management, asset management and sustainability, business intelligence, social collaboration, and mobility, all delivered within an integrated framework. The suite can help significantly lower capital investment for IT, while still allowing customers to electronically share data such as revenue management, scheduling, and customer information in real-time, ultimately allowing employees to focus on improving guest service and enhancing the bottom line.
“When we began looking to purchase our hospitality management system over two years ago, we wanted an integrated progressive solution from a single partner that could help us run our properties more efficiently, so we could build an effortless guest experience from the beginning, with a solution that would enable us, not convolute our processes,” said Jeff Brooks, Chief Information Officer, River Spirit Casino Resort. “It was clear that Infor’s industry-specific knowledge, and next generation software solution capabilities, were exactly what we needed to drive bottom line results.”
Over the last 12 months, Infor has made significant industry-specific product updates, resulting in doubled sales growth of Infor HMS. The updates include the ability to deliver a single source of information of guest history and preferences regardless of where in the world the property is located or how the solution is deployed at individual properties with Central Profile Management. In addition, there is enhanced support for the creation and management of special package offers enabling customers to better use their guest profile data to develop more personal and relevant offers to guests. In conjunction with the package enhancements, Infor HMS now delivers a non-room item inventory feature which allows properties to gain more wallet share per guest through the sale of product amenities and ensure the products on offer are available. The Alerts and Pop-ups feature enhancements mean that users can be prompted to offer these personal and relevant packages and products based on that single source of guest profile data.
Infor’s hospitality solutions drives new levels of usability, connectivity, and insight. Customers across the global benefit from rapid scalability to accommodate brand expansion and acquisition and multi-currency financials with powerful performance analysis by region, market, and property.
“Infor continues to be a premiere choice for hospitality organizations because we are a dedicated team of subject matter experts that understands the nuances and demands it takes to operate in such a competitive market while keeping the overall guest experience at the forefront of every decision,” said Stewart Applbaum, senior vice president and general manager, Infor Hospitality. “As the hospitality industry continues to grow and change, organizations of all sizes need a single source of truth that can align brand standards with operations.”