IRVINE, Calif. — February 2, 2010 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, announced today that Epicor Mobile Field Service has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Epicor Mobile Field Service provides comprehensive role-specific functionality alongside synchronized enterprise resource planning (ERP) data to field service teams, extending essential business capabilities and insights to the field. Featuring in-context, easy-to-use workflows, global positioning system (GPS) support, document attachments, and step-by-step task ‘wizards,’ Epicor Mobile Field Service simplifies job fulfillment and data entry on location.
Meanwhile, service call job rosters, labor, equipment, materials, and inventory can be managed, modified, updated, and tracked using a mobile scheduling and dispatch console or directly within Epicor next-generation ERP.
“We are honored to accept this significant award recognizing Epicor’s exceptional innovation in mobile solutions for the enterprise,” said Rodney Winger, senior director of product marketing for Epicor. “Real-time connectivity provides our customers’ management and mobile field workforce with the highest level of visibility for integrating office operations with field activities. Epicor Mobile Field Service is an excellent extension of our next-generation ERP solution and is a great example of Epicor enabling our customers to conduct business without barriers.”
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
“I am pleased to honor Epicor for its hard work and success. Epicor Mobile Field Service has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, chief executive officer for TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements.”
About Customer Interactions Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart- Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and
Education.TMCnet.com. For more information about TMC, visit www.tmcnet.com.
About Epicor Software Corporation
Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.
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their respective owners. The product and service offerings depicted in this document are produced by Epicor