Indianapolis, IN (Vocus) October 22, 2010 – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the general availability of the Consona Performance Manager module as part of the Consona Dynamic Agent solution (Version 7.0). Performance Manager, and its counterpart module, Support Manager, together, provide PC optimization tools and help internal IT service desks proactively fix common end user problems. Consona’s Performance Manager automates and simplifies routine computer maintenance to allow end-users’ PCs to run optimally and improve performance.
Universally, PC performance degrades as files are created, modified and saved, applications are added, updated and patched, and so on. Performance Manager leverages Consona’s innovative sync, authoring and targeting technology for computer troubleshooting and repair—allowing organizations to proactively manage end user environments, such as applying upgrades, monitoring installed applications, or managing overall system performance.
With quick or advanced optimizations, Performance Manager can tune a PC based on best practices and known setting configurations for the system specifications or perform administrative tasks such as adding/removing programs, managing system restore points, and performing hard disk diagnostics. System administrators also can schedule tasks as part of the Performance Manager configuration, making them mandatory and unchangeable by the end user. Performance Manager runs atop the Consona Dynamic Agent software framework, which is purposefully built to work behind the scenes, carrying out these periodic, non-intrusive, and proactive IT services.
“Consona Performance Manager is about deflecting performance issues with automation, and relieves the burden of immediate end user participation,” said Tim Hines, vice president of product management for Consona’s CRM solutions. “While users reap the benefits of accelerated startups, downloads and web surfing speeds, organizations save money on repairs and spend less time responding to support-related issues.”
Consona Performance Manager will run as a snap-in to the Consona Dynamic Agent software application. The Consona Dynamic Agent solution is a proactive service, support and marketing tool that sits on the end user’s desktop, delivering targeted content (in both online and offline circumstances)—based on end user criteria. The Consona Dynamic Agent solution includes the new Performance Manager (PC optimization content) module, as well as the Support Manager (proactive support fixes) and the Offer Manager (proactive marketing offers) modules. The Consona Dynamic Agent is used by IT service desks, managed service providers, digital service providers, and high tech product manufacturers worldwide.
About Consona Corporation
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit http://www.consona.com/, e-mail infoATconsona.com, or call (888) 8 CONSONA.