Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the availability of a case study with TechSoup Global outlining the significant success the non-profit company has achieved since deploying Consona Customer Management (CM). Now integrated with the TechSoup website, Consona CM not only helps connect 127,000 non-profits and 33 non-governmental organizations (NGOs) with 42 technology donors, but also streamlines service operations and supports self-service 24×7, resulting in critical time and cost savings.
Founded in 1987, TechSoup’s mission is to support technology product philanthropy worldwide by matching every non-profit and NGO with the technology resources and knowledge needed to operate at their full potential. To this end, TechSoup verifies the non-profit status of organizations, characterizes their primary activities and other essential information, and stores this data in a CRM system for use when working with potential technology donors. The company had been relying on a rudimentary database product to capture this information until 2005, when it began using Consona CM.
With the implementation of Consona CM, TechSoup more effectively manages its database of donors, organizations and individual members, and easily facilitates the matching process and transfer of hardware and software donations. Additionally, with a unified and consistent view of important information for customers and internal staff at their fingertips, Consona CM helps TechSoup save time and money — especially critical for a non-profit.
The Consona technology and connectivity were of particular appeal to the TechSoup selection team. “We wanted a product built on standard Microsoft technology,” said Steve Egelman, TechSoup’s CRM software engineer. “It is already familiar to us and we know that it is solid and supportable.”
In late 2009, TechSoup won a contract from the Council of Foundations to develop a repository of certified philanthropic organizations worldwide and characterize their goals and operations to match them with the objectives of donor organizations.
“The flexibility that we have in defining the criteria for certification and the traits we can track as things change was really the key to this contract, and Consona Customer Management is the key to that flexibility,” said Egelman
To learn more about how Consona CM supports TechSoup’s work with the Council of Foundations, as well as additional information on the implementation itself and resulting benefits, please read the entire case study at http://crm.consona.com/Content/CaseStudies/TechSoup-CaseStudy.pdf.
About Consona Corporation
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.