It is human nature to resist change, which is why you will likely encounter user resistance when completing your ERP Implementation. Fortunately, there are several things you can do to overcome user resistance among your employees. These tips are designed to help you do just that.
1. Involve others in the selection process.
Hopefully, you took some of the information detailed in previous posts to heart and selected an ERP system selection team to help you decide on the one best for your business. This is a great way to avoid any resistance in the first place. After all, the more say your employees have had in the selection process, the more ownership they will feel, which should result in less resistance in the future.
2. Don‘t keep your employees in the dark.
Communication in the workplace is always essential, especially when any change is in the works. Keep your employees updated on the ERP system selection process and make certain they understand how the new ERP system will not only benefit the business but themselves and their positions. Employees are much likely to be resistant to change that they recognize they will benefit from.
3. Make sure all your employees have sufficient training time.
Proper training is crucial to a seamless transition from your current system to your new ERP system. This gives your employees the time not only to learn how to use the system but also address any problems they may be having. Keep in mind that not all employees learn at the same pace, so some may need multiple training sessions before you go live. Make sure everyone has the time they need and does not feel rushed. You may also need to reassign some of their daily tasks to allow them to focus solely on their training.
4. Don’t move too quickly.
It is never a good idea to implement a change overnight, especially one as big as the implementation of a new ERP system. Give your employees sufficient time to process the upcoming change, as well as learn the actual system. If possible, don’t go live until all of your employees (especially those who work full-time) feel comfortable using it. If you must go live before everyone is adequately trained, be sure there is always someone in the building to assist them if he or she runs into a problem.
5. Have onsite assistance for an extended time.
Even your employees who seem to know the new ERP system back and forth may run into a problem or two during the first few days, or even weeks, of going live. This is why it is so important to make your employees aware (during the training stage) that they can expect help when going live. Knowing that they can count on assistance during the first week or so of going live is a great way to prevent resistance and possibly make their training even more successful. Doesn’t it seem like it is much easier to learn something when you are not under tremendous pressure to do so? Check out more information on “How Your Digital Transformation Will Affect Employees.”
Using the five tips above, you can set your ERP system implementation up for success and free from resistance. Need help getting started? Download our free organizational change management report to learn more.