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Lessons Learned from the Waste Management ERP Failure

Lessons Learned from the Waste Management ERP Failure

In 2005, Waste Management (WM) began a major, enterprise-wide SAP ERP implementation. The project was set to go live by 2007, and SAP projected that WM would be able to net upward of $220 million per year in annual benefits.  However, in 2008, a $500 million ERP...

Lessons Learned from the MillerCoors ERP Failure

Lessons Learned from the MillerCoors ERP Failure

In March 2017, Chicago-based brewer MillerCoors sued Indian technology services firm HCL (and its American affiliate) for more than $1 million.  At the core of the chaos? A failed SAP implementation, which MillerCoors blamed on a string of inefficiencies catalyzed by...