As one of the biggest names in the government ERP market, Tyler Technologies (NYSE: TYL) offers the software solutions that help more than 10,000 local governments and schools address their unique operational functions and requirements. Founded in 1966 as Saturn Industries, Tyler reorganized in the late ’90s to focus on the IT and ERP needs of local governments. Today it holds the title of being the largest company in the United States solely dedicated to the provision of public sector software.
One of the unique aspects of Tyler is that a number of its employees served in the public sector (including local, county and state governments and schools) prior to joining the firm. This expertise and “real world” experience informs the solutions Tyler provides in segments as diverse as Appraisal & Tax, Courts & Justice, ERP | Financial, Land & Vital Records and School. The company also has its eye on strategic acquisitions in the industry, announcing just over a week ago that it had acquired UniFund, L.L.C. — a provider of school and government ERP systems to clients in the northeast with $5.5 million in annual revenue. In the partnership realm, Tyler is strongly aligned with Microsoft, counting itself both a member of the Microsoft Partnership Network and a Microsoft Independent Software Vendor. In 2007, Tyler and Microsoft announced that they would work together to develop public sector functionality in Microsoft Dynamics AX 2012 and in 2011, Tyler was awarded Microsoft’s Public Sector ERP Partner of the Year. The buck doesn’t stop with Microsoft though: Tyler has a number of technology partners to amplify and complement its solutions, including Oracle.
In addition to its software solutions, Tyler has a menu of professional services offerings (including installation, conversion, customization and training) to help its government and public sector clients get the most from their ERP systems. The strategy is working; according to Tyler, its clients stick around for an average of two decades and, judging from the amount of testimonials on the Tyler website, are more than happy to share their positive experiences with the company and its products. In a world where massive ERP failures and lawsuits in the public sector are becoming more and more commonplace, it is refreshing to see a company that can deliver ERP success.
Read more about Tyler Technologies in Panorama’s vendor profile and be sure to check out our government software page for news and articles related to the vertical. We also recently published a comprehensive white paper about public sector ERP, Lessons Learned From a Government ERP Failure, that is free for download with registration.
Note: The “Vendor Snapshot” does not imply endorsement of any specific product, service or ERP vendor. Panorama is, and always will remain, completely independent and vendor-neutral.