In addition to budget, time and scope overruns, lack of realized business benefits can be one of the most frustrating parts of an ERP implementation. In fact, our independent research of hundreds of ERP implementations worldwide (as outlined in our 2013 ERP Report) reveals that a majority of organizations fail to achieve at least half of the business benefits that they expected. In addition, our broad experience with manufacturing, distribution, financial services, government and healthcare organizations across the globe validate that ERP benefits realization can indeed be a disappointment.
Despite the challenges, ERP benefits realization doesn’t have to be an impossibility. At the same time, it also doesn’t have to be an all-or-nothing proposition. There are a number of ways that organizations can go after the “low-hanging fruit” of potential ERP business benefits to start realizing their return on investment sooner:
1. Carefully manage total implementation costs. One of the most immediate ways to optimize the ROI from your ERP implementation is to manage overall implementation costs. This does not mean that you want to cut corners, which can actually increase implementation cost and risk in the long-term. For example, many organizations think that by scaling back the organizational change management or business process management components of their project budgets, they are cutting costs. In these cases, total implementation costs will almost always be higher than if an organization hadn’t cut those line items in the first place. Instead, savvy project managers should tightly manage functional scope, set realistic expectations and effectively mitigate risks that will otherwise drive up costs.
2. Look at obvious and tangible benefit opportunities. ERP implementation costs are just one side of the ROI equation. In order to optimize return, organizations also need to evaluate some of the more achievable business benefits. For example, inventory is one component that most manufacturing and distribution companies should be able to achieve – assuming they have implemented their ERP system appropriately. Similarly, financial services companies should be able to reduce processing cycle times and government entities should be able to increase the volume of constituent calls with existing staff. Whatever your industry or situation, there are most likely a handful of business benefits that are low-hanging fruit, which should be identified early on in your project. These relatively easy business benefits should provide a guiding light for implementation decisions such as how business processes are reengineered or how the organization is designed.
3. Plan to measure results after implementation. Even though it is commonly known that “if you don’t measure it, you won’t achieve it,” too many ERP implementations end at go-live. Even though the project team will most likely be tired and ready to move on with their lives after go-live, successful implementations never end. With that in mind, it is important for project teams to plan for how they are going to measure business benefits and operational results after go-live. Successful teams identify key performance measures, quantify baseline performance, set post-go-live targets and measure results after the so-called flip of the switch on the new ERP system. You may not like what you see the first time you measure actual results (most organizations don’t), but it’s the only way you can gauge your progress and make adjustments to accelerate some of the benefits that have yet to transpire.
4. Constantly improve. Just as Six Sigma and other business process management schools of thought point to continuous improvement, so too must organizations consistently improve the way they are using their ERP systems. Once you have completed step #3 above, it is important to identify the root causes of benefit underachievement and make adjustments accordingly. For example, perhaps employees need to be retrained or maybe some key business processes are still broken. Employees may be reverting back to their trusty Excel spreadsheets and Access databases rather than using the system as it was intended. Whatever the cause, it is important to dig beneath the benefits numbers to identify what can be improved.
At the end of the day, most organizations aren’t going to achieve their expected business benefits on day one of their go-live. However, with the right focus, framework and methodology, most organizations will achieve most of their business benefit potential within a few months of going live on the new ERP system. After spending many months or years of time and millions of dollars on new ERP software, the above tips require very little incremental cost or time to your project but will deliver huge measurable results.
Learn more by downloading our whitepaper, In Search of Business Value: How to Achieve the Benefits of ERP Technology.