End-to-End Omnichannel Commerce Solution Now Available to Unite B2B and B2C Operations, Multi-Language, Multi-Currency and Multi-Country Tax and Compliance Capabilities Enable Rapid International Commerce Business Growth
NetSuite Inc., the industry’s leading provider of cloud-based financials / ERP software suites, today announced the availability of NetSuite SuiteCommerce for businesses in Australia, bringing the Commerce as a Service (CaaS) capabilities of the platform to a country whose retail sector is being redrawn by emerging digital commerce channels. Key to the NetSuite Commerce as a Service initiative is NetSuite SuiteCommerce, a new commerce-aware platform that enables businesses to manage interactions with other businesses and directly with consumers on a single cloud platform across multiple touchpoints including websites, smartphones, tablets, in-store and social media, delivering an enhanced customer experience, working seamlessly with NetSuite’s advanced order management capabilities.
NetSuite SuiteCommerce is designed to support a wide range of commerce models, including subscription, usage-based, traditional commerce, and pay-as-you-go. SuiteCommerce supports every sales channel from smartphone or tablet right through to Australian retail stores. Operating on the core NetSuite ERP and CRM application, SuiteCommerce provides seamless order, inventory and customer management capabilities in one place, allowing commerce customers to track an order, customer issues, inventory and dispatch information – all in one place, in real-time.
NetSuite SuiteCommerce is the result of several years of development. SuiteCommerce exposes native NetSuite commerce capabilities—including merchandising, pricing, promotions, payment processing, support management, and customer management—as services that can be leveraged by any presentation layer, while providing an integrated back-end business management system. This data rich platform can deliver an Amazon-like experience, delivering personalized recommendations based on shopping history and browsing data strategic up- and cross-selling.
Among its many capabilities, SuiteCommerce Order Management (OMS) is paramount in enabling commerce transactions regardless of touchpoint or currency. This system offers unmatched billing capabilities such as payment capture, refunds, invoiced billing, usage-based, and recurring billing to support any type of desired customer interaction for B2B and B2C environments. In addition, SuiteCommerce OMS provides a robust, rules-based workflow technology to manage the lifecycle of a transaction—order-to-fulfillment-to-payment capture-to-repurchase. It reduces fraudulent orders and the amount of time spent reviewing them by providing intelligent review and exception capabilities that will raise red flags and place a hold on orders. It provides powerful back-office technology such as warehouse management capabilities including bin and lot tracking, pick/pack/ship fulfillment process, support for multiple warehouse locations, and the intelligence to select the appropriate warehouse based on each business’ business logic. SuiteCommerce is integrated with most major and regional carriers such as Australia Post, DHL, Startrack, Toll, and TNT, and many others, to generate real-time rates, print shipping labels, and automatically send package tracking information to shoppers. And all of these capabilities are delivered with the multi-currency and multi-tax support required to deliver seamless global commerce.
With many Australian organizations continuing to face challenging domestic trading conditions, businesses of all sizes are now looking overseas for growth opportunities, and particularly to Asia. However, managing the complexity of international growth profitably whilst also striving to delight customers and grow the business can seem an insurmountable challenge for commerce businesses running multiple disparate systems. Working seamlessly with the core NetSuite ERP/CRM business management application, NetSuite SuiteCommerce offers an ideal platform for international growth, with multi-language, multi-site, multi-company, multi-currency and multi-country tax and compliance capabilities. This empowers businesses to run commerce operations around the globe whilst managing them on the basis of real-time insight into how different channels, markets, products and sales staff are performing.
“The next transformation facing businesses in Australia is centered on how they interact with other businesses and their customers, and NetSuite SuiteCommerce is at the heart of this,” said Zach Nelson, CEO of NetSuite. “Expanding to new markets has often been prohibitively expensive with horse-and-cart, on-premise applications; but now with NetSuite SuiteCommerce, profitable international growth becomes a real option for Australian commerce businesses.”