Oracle Communications Billing and Customer Management Solutions Well Positioned for the Communications Industry
Gartner, Inc.’s 2011 “Magic Quadrant for Integrated Revenue and Customer Management for CSPs” report positions Oracle in the Leaders Quadrant. Gartner Magic Quadrants position vendors within a particular segment based on their completeness of vision and ability to execute on that vision. The report evaluates the capabilities of vendors that offer comprehensive, end-to-end solutions globally for billing, charging, mediation and policy management – referred to in the report as integrated revenue and customer management (IRCM).
For completeness of vision, Gartner Magic Quadrants evaluate “IRCM vendors on their ability to convincingly communicate their current and future market direction, innovation, customer needs and competitive forces, and on how well those statements map to Gartner research positions.”
Regarding ability to execute, Gartner Magic Quadrants evaluate “IRCM vendors on the quality and efficiency of the processes, systems, methods or procedures that enable their performance to be competitive, efficient and effective and to positively affect revenue, retention and reputation.”
Gartner notes that “Leaders are vendors that would normally be included in shortlists for IRCM solutions for large and midsize CSPs (communications service providers) worldwide. They perform profitably, grow their revenue and have a presence in all major markets. Their functionality is above average, and their technology and scalability are leading edge. Leaders also engage in innovative projects and activities, carefully listening to their customer base. They are also engaged in understanding the underlying and emerging patterns/trends in revenue and customer management activities, and direct their R&D resources and investments accordingly.”
The full report is available at Magic Quadrant for Integrated Revenue and Customer Management for CSPs.
“Next-generation network technologies are providing communications service providers with new business opportunities and an ability to deliver innovative services to consumers. But to take full advantage of these opportunities, CSPs require sophisticated and fully-integrated charging and customer management solutions. We believe that our inclusion in the Leaders Quadrant in this Gartner Magic Quadrant report recognizes Oracle’s commitment to providing open, integrated solutions for billing and customer relationship management that enable CSPs to thrive as mobile technology continues to evolve,” said Liam Maxwell, vice president, products, Oracle Communications.