Change is at the core of every ERP project. ERP software requires organizations to change from an old way of doing things to a new way, and employees will have to adapt to this new way of completing day-to-day tasks. With this as common knowledge to most organizations, it’s amazing how many organizations continue to dismiss the need for change management or opt for only a portion of the available tools that will make them successful. In some cases, organizations think that project managers should execute change tactics, but they often do not have the formal training or the dedicated time to oversee a full change management plan.
An integrated and comprehensive change management plan must be included in your ERP implementation. It is a proven fact that projects that include effective change management are more successful, as they mitigate end-user resistance and build a culture of positive change. According to a recent survey by Prosci, “Participants with the highest level of change management effectiveness were 6X more likely to meet or exceed project objectives.”
An effective change management plan requires a full understanding of organizational readiness and a proactive approach from leadership and project teams to overcome resistance. It’s much easier to work from a position of knowledge instead of reacting after productivity starts to plummet. Upon go-live, your organization must be prepared for the initial decline in productivity and the increase in end-user resistance to the new ERP system and processes. While change management can mitigate the severity of this resistance, it does not promise to eliminate it.
The ERP software that you purchase will sit and wait for your end-users to begin using it if you don’t have a sound change management plan and comprehensive training strategy.