In this blog, we’ve written about a number of reasons for ERP challenges and failures. In fact, the most recent high-profile blunder is related to Waste Management’s attempted implementation of SAP (click here to read the related article). We all know that it’s usually the business, process, or people issues that contribute to ERP challenges, not the technology.

From the time selection starts all the way through implementation and post-go-live, there are three potential obstacles that make any ERP implementation tricky. First, you have to choose the right ERP software. This means finding one that is a strong fit with your company’s required functionality, ideally with minimal customization. Second, the ERP implementation has to go well. Detailed “to-be” business processes have to be well-defined and documented, the system has to be well tested, employees have to be trained in the new system in the context of their unique business processes, etc. Finally, a post-implementation audit needs to be performed to ensure ERP benefits are being realized to their full potential.

These three steps are much easier said than done, which is why readers may find it useful to take an online ERP diagnostic to see what you’re doing well and what you could be doing differently to make your ERP project successful. Whether you’re in the software selection, implementation, or post-implementation phase of your ERP project, this diagnostic may help. Click here to take the brief, 10-minute ERP diagnostic now.

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Lessons Learned from the Waste Management ERP Failure

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In 2005, Waste Management (WM) began a major, enterprise-wide SAP ERP implementation. The project was set to go live by 2007, and SAP projected that WM would be able to net upward of $220 million per year in annual benefits.  However, in 2008, a $500 million ERP...

Lessons Learned from the MillerCoors ERP Failure

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In March 2017, Chicago-based brewer MillerCoors sued Indian technology services firm HCL (and its American affiliate) for more than $1 million.  At the core of the chaos? A failed SAP implementation, which MillerCoors blamed on a string of inefficiencies catalyzed by...