14th Annual POS Benchmarking Survey by Boston Retail Partners Reveals Retailers Top Strategic Initiatives to be Enabled by Point of Sale Technology
Epicor Software Corporation, a global leader in ERP software solutions for manufacturing, distribution, retail and services organizations, announced today the company has been named one of the leading vendors of point of sale (POS) software, as recognized by independent retail management consulting firm Boston Retail Partners (BRP) in its 14th Annual POS Benchmarking Survey.
BRP surveyed more than 500 North American retailers for the survey, soliciting responses from October through December 2012 to gain insight into their planned initiatives, priorities, and future trends. Respondents were generally C-level executives or VP/directors of store systems or information technology. Nearly two-thirds of the survey respondents fell into the specialty category with the remainder in other lines of trade such as general merchandise, grocery, and convenience and fuel. Of the retailers surveyed, the breakdown in size based on gross annual revenue included a broad selection of Tier 1, 2, and 3 retailers with nearly 60% above $1 billion and even 23% above $5 billion.
When retailers were asked what vendor software they used for traditional POS, Epicor was one of the top responses.
The survey also sought to identify key trends, new challenges and opportunities facing retailers in their POS deployments, including mobile and cross-channel—which align with Epicor Retail current product offerings and key strategic initiatives Epicor has in place to ensure it continues to deliver new and emerging capabilities. (See Epicor Unveils Multi-Year Strategic Plan to Fuel Growth in the Retail Technology Sector).
According to survey results, retailers are looking at mobile POS and customer-facing mobile solutions as a focus for 2013—with more than half of the retailers increasing their spending in these two areas. Retailers are planning to increase their reliance on customer-owned mobile devices with more than half of the retailers surveyed indicating that these devices may account for up to 50% of the point-of-sale technology devices used by the end of 2014. BRP notes, “The possibilities continue to expand as mobile can be used for customer service, as a sales channel, and to provide in-store product information.”
Additionally BRP says that retailers are seeking real-time integration across all channels and touch
points to offer customers the omni-channel support, enabled through centralized technology platform
for store, mobile, and web. According to BRP, “To support the omni-channel experience, retailers
need tight integration across multiple systems and a strong Service Oriented Architecture (SOA)
Layer provides this. This technology is what enables a true omni-channel environment and ensures
exceptional customer service while retailers simplify their support structure and lower costs.”
“Point of sale technology plays a key role in helping retailers best serve their customers across all
channels,” said Ian Rawlins, vice president of marketing and business development, retail software for
Epicor. “Through mobility, cross-channel support and the underlying SOA architecture that enables
this all, Epicor is committed to providing retail technology solutions that enable retailers to fully run
and drive their business and meet customers’ evolving needs.”
About Epicor Retail
Epicor provides advanced solutions for retailers seeking to streamline processes, integrate channels,
leverage intelligence and inspire customers, to maximize profitability. The Epicor Retail end-to-end
suite is designed to meet the evolving merchandise and service expectations of today’s connected,
cross-channel shoppers, and the business requirements of the most demanding soft goods, hard
goods and specialty retail environments in a variety of industries including apparel, footwear, discount,
general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy.
Thousands of leading companies – from Aeropostale, Aftermarket Auto Parts Alliance and Build-ABear
Workshop, to General Nutrition Centers, True Value Company and Under Armour – trust Epicor
to help them remain current, competitive, and consistently strong.