CINCINNATI – June 29, 2010 – Software and services provider Cincom Systems (http://www.cincom.com/), an IBM Premier Business Partner, announces that its Synchrony Customer Experience Management (CEM) solution (http://winningconversations.cincom.com/) is validated with IBM’s DB2 database software. Synchrony and DB2 users can benefit from the combined technologies to connect and interact at a personal level with customers, while gaining full benefit from DB2’s performance, reliability, security, and ease of use.
“The validation of Cincom Synchrony on DB2 was quick and easy, and our engineers were able to quickly migrate our application from Oracle Database. This validation is another example of Cincom’s commitment to the IBM relationship, and enables our customers to take advantage of the latest Synchrony capabilities and DB2 enhancements, including data compression and performance management capabilities,” said Randy Saunders, program director, Cincom Customer Experience Management. “DB2 provides a number of advantages to our customers, especially for larger enterprise accounts where performance is critical.”
Synchrony guides employees, step-by-step, in even the most complex customer-service and up-selling situations. It harnesses silos of knowledge, data, and resources into a single guidance center that instantly presents employees with insights about each customer. The consolidated contextual single customer view and the intelligent guidance adapt dynamically based on the context of each customer.
“We welcome the addition of Cincom Synchrony as a Ready for DB2 solution, continuing the rapid growth of business partners and clients benefiting from the cost savings and performance advantages of DB2 software,“ said Rachael Rusting, director, Business Partner Marketing for IBM Information Management.
A Customer Experience Management (CEM) Solution for contact centers and customer-facing employees, Synchrony guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.
About Cincom (http://newsroom.cincom.com/about/)
For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform through customer experience management.