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On Time and On Budget Implementation to Help Improve Customer Service, Drive Efficiencies and Enhance Reporting

Infor, a leading provider of business application software serving more than 70,000 customers, today announced that CDS Co-Operatives, the largest secondary housing co-operative in England, has deployed Infor SunSystems. Delivered on time and on budget, the application will help to improve reporting capabilities, enhance service levels to clients and accelerate payments. Further efficiencies are anticipated as a result of the Infor SunSystems’ role in an ongoing program designed to integrate financial management and property management systems.

CDS Co-Operatives is the largest secondary housing co-operative in England. It not only serves tenants of its own but also provides financial and housing services to other co-operatives. Its previous legacy application was not delivering the management accounting capabilities CDS required to support all areas of its business. This led to a reliance on spreadsheets, which was not only time intensive but meant that staff were used for low-level tasks such as data entry, instead of delivering business analysis. There was also a cumbersome paper-based invoicing process that took up substantial amounts of time.

CDS chose Infor SunSystems on the basis of its reporting functionality; the application’s intuitive ease of use and Infor’s commitment to an accelerated deployment timetable. The project was completed on budget and on time which was particularly important as CDS faced the additional pressure of an audit. Now fully operational, Infor SunSystems will be integrated with CDS’ existing housing management software to deliver further efficiencies.

CDS Co-Operatives Quote

“Moving away from our legacy application and reliance on spreadsheets represented a major challenge for us. We had to identify and select a new application quickly, but when our senior executive team met Infor this provided us with the necessary confidence that SunSystems would be able to develop the reporting that we wanted,” said Suzanne Twerdochilb, Finance Director, CDS Co-Operative. “This confidence has increased as the project was delivered on time and on budget, and even our auditors expressed a preference for SunSystems.”

Infor Quote

“Infor SunSystems is in use in almost 20% of the housing associations in the UK,” said Mike Cardiff, SVP Global Sales OCFO, Financial Systems Infor. “This is because fast, cost effective deployments delivered on time and on budget mean that associations can have complete confidence that they will see return on investment quickly.  Integration capabilities mean further efficiencies can be identified and developed. And this is all due to the ongoing innovation within Infor and the deep, industry-specific functionality of SunSystems.”