REPORT
The 2022 ERP Report
Every year, Panorama analyzes industry trends to understand organizations’ selection and implementation practices when it comes to enterprise software.
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The RBS Failure in Practical Terms: How to Keep Your Job After an ERP Implementation
In late June, the Royal Bank of Scotland experienced one of the biggest enterprise software failures in recent memory. As a result of their botched upgrade implementation, customers were unable to make or receive payments for several days, which resulted in...Recovering From ERP Bankruptcy
As a follow-up to our recent post, Avoiding Bankruptcy From an ERP Implementation: Three Dirty Secrets, we’d like to take it to the next level and discuss how an organization actually can recover from being driven into bankruptcy by an ERP failure. Indeed, it’s a...Avoiding Bankruptcy From an ERP Implementation: Three Dirty Secrets
An ERP implementation is an incredibly expensive, complicated and risky proposition. As Panorama has seen (and detailed) over the past several years, failed implementations can even drive companies into bankruptcy (e.g., Shane Co., American LaFrance, FoxMeyer Corp.,...Back in the Saddle Again: Getting Your ERP Implementation Back on Track
Unfortunately, ERP implementations still aren’t any easier than they were 15 years ago when I started in the ERP world. Despite the enterprise software industry’s best intentions to mitigate risk with cloud ERP systems, implementation accelerators, and other tools,...The Trickle-Down Effect of IT Failures
As a follow-up to Monday’s post about ERP failure, we decided to take a look at some surprising data about the effects of such a failure on not only the companies who experience it — but the companies on both sides of the supply chain who also can be...Post-Mortem Analysis of ERP Lawsuits and Failure Points
As recently outlined in the press, two high-profile organizations have fallen victim to yet two more ERP implementation failures. SuperDry and Tesco Bank, both based in the UK, blamed their recent financial woes on disastrous ERP failures. SuperDry, a fashion...Stopping ERP System Workarounds Dead in Their Tracks
A recent study by ERP software vendor IFS found that a staggering 75-percent of respondents aged 35 and under reported that when an enterprise solution is too difficult to use, they’ll turn to a desktop spreadsheet software (i.e, Microsoft Excel) to get their...What Was the Cause of the Recent Epicor ERP Implementation Failure and Lawsuit?
A few weeks ago, ComputerWorld published an article about a recent Epicor implementation failure and lawsuit. The suit alleges that Whaley Foodservice Repairs tried and failed to implement Epicor Vantage after an extended period. One of the key difficulties with the...Can Traditional Project Management Keep Its Place in the IT World?
Revelations about the IT failures of the new millennium suggest not! A recent study of over 1,400 organizations reveals some startling new facts about mega-failures in IT, including huge overruns. Whilst the study found average overrun was 27-percent, one in six...Back to School: When Will ERP Software Customers Learn to Avoid Failure?
As kids across the country begin heading their way back to school for the new academic year, CIOs and their respective organizations appear to still be getting schooled on the harsh realities of ERP implementations. In the last week, two fairly high-profile lawsuits...Defining an IT Strategy for Your Organization
Many of our clients hire us when they know they need help selecting and implementation a new ERP system. Often times, these clients know the general direction they want to go with their enterprise initiatives and simply need help navigating the options and...The Woe of Idaho: How Ignoring End-Users Derailed an ERP Implementation
In late March, state auditors in Idaho released a damning report about a host of issues surrounding the implementation and usage of a state ERP system meant to process health care provider claims for Medicaid patients. The ERP system (which was provided by Unisys, now...
