Return on Citizenship– or “ROC” as we like to call it—is one of our key deliverables on the public sector side. It is very similar to what the private sector likes to call Return on Investment or “ROI.” What we look at in ROC is the value that we help governments provide to their citizens.

When we go into a government engagement, we put a lot of thought into what the end result will be to the citizens that the agency serves. One of the ways that we look at streamlining and improving government services is via digital government.

In digital government, we look at the digital tools to improve the interactions between the citizens and their governments. We look at services, data sharing, security, processes and decisions.

As an example, I recently got married and I had to go to the social security office, the passport agency and the DMV just to change my name. However, if these agencies were sharing information then this process would be much more automated and you wouldn’t have to go from one agency to the next. This would provide a much easier and better service to me instead of having to stand in line at three different agencies in order to give them the same information which, in turn, improves the interaction that citizens have with their governments.

Our hope is to transform government and get government on par with the private sector.

Panorama has a long-standing tradition of helping the private sector transform their organizations, and we hope to really move government into the 21st century by putting together those digital resources that are already available to the private sector.

We have become the government’s partner in serving their citizens via ROC. As a citizen myself, I really want to both interact and hold my government accountable to providing better government services for my tax paying dollars.

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