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Telecommunications Equipment

Telecommunications providers and equipment manufacturers require an industry specific software solution. While equipment manufacturers seek strong production planning and discrete manufacturing capabilities, their service counterparts will look for ERP software packages with robust customer relationship management and billing systems. Telecommunications software must provide a complete, all-in-one solution for e-commerce access, contract management, integrated provisioning, convergent billing, service management, warranty repair, and reporting.

Telecommunications Equipment and Provider Software

  • Customer relationship management (CRM)
  • Billing and invoicing
  • Call system integration
  • Chargeback tracking
  • Contract management
  • e-Commerce customer portal
  • Data Import/Export
  • Inventory management
  • Marketing management
  • Mobile access
  • Provisioning
  • Warranty tracking
  • Service management
  • Technician dispatch
  • Repair and maintenance
Panorama’s ERP consultants are aware of the potential pitfalls of ERP selection projects and can help hedge against project cost overruns, software that is misaligned with business needs, and lack of return on investment. The ERP team has industry specific expertise that helps facilitate a successful ERP selection project and measurable business improvements.