In the recent economic downturn, the hospitality and entertainment industry has evolved and has faced significant pressure to reduce waste, control costs, optimize business processes, and consolidate operations. This changing environment has forced many organizations to place greater emphasis on improving their operations and reevaluating their business software.
The hospitality industry is large and consists of companies within the food services, accommodations, recreation and entertainment sectors. This segment includes hundreds of suppliers and other interrelated parts that need to be carefully managed to ensure efficient and integrated day-to-day operations. The fast moving industry requires software that is robust, easy to use, and deployable to multiple location and thousands of users.
While SAP and Oracle lead the market share in this industry, there are a number of Tier II ERP software solutions suitable for hospitality and entertainment based companies. Functional requirements for hospitality software will include strong POS software, reservation systems, customer relationship management, promotional management, and integrated human resources management. A hospitality software solution needs to efficiently manage facilities, goods and people, while always staying at the utmost in usability.
Hospitality and Entertainment Software Requirements
- POS software
- Reservation system
- Promotions and gift certificate management
- Customer relationship management (CRM)
- Facilities management
- Labor scheduling
- Human resources management
- Business intelligence
- Ad hoc reporting
Panorama’s ERP consultants are aware of the potential pitfalls of ERP selection projects and can help hedge against project cost overruns, software that is misaligned with business needs, and lack of return on investment. The ERP team has industry specific expertise that helps facilitate a successful ERP selection project and measurable business improvements.