Consumer Services Software
The consumer services industry is diverse and includes a variety of organizations from banks to insurance companies to securities firms.
This sector has experienced growing competition as companies fight to win consumers and retain long-term clients. With this competitive marketplace, customer satisfaction is of paramount concern, as is the search for the perfect CRM software or ERP solution.
The ideal consumer services software includes support for sales, marketing, and frontline customer service departments.
Consumer Services Software Requirements
- Salesforce automation and management
- Marketing and campaign management
- Customer relationship management (CRM)
- Workflow management
- Policy administration
- Recurring billings
- Claim processing
- Promotions and discounts
- Regulatory compliance
- Security and audit trails