by Panorama Consulting Group | Jan 11, 2013 | ERP Blog, Organizational Change Management
Any industry expert will tell you that ERP implementations are not just about technology. People and business processes matter more to the success of an ERP project than abundant IT staffing and strategic customization ever will. Nonetheless, most organizations – no...
by Panorama Consulting Group | Jun 2, 2022 | ERP Blog, Software Selection
The way people interact with your brand matters, and it’s important to think about the journey they take from initial interest to final purchase. In fact, the customer experience should inform every decision your company makes. According to one report,...
by Panorama Consulting Group | Aug 13, 2019 | ERP Blog, Business Process Management
A great customer experience is not something that magically happens. It’s a mindset that’s built and reinforced by optimized processes and easy-to-use systems. In terms of optimized processes, we’re not just talking about customer-facing processes, as customer-facing...
by Panorama Consulting Group | Dec 19, 2022 | ERP Blog, Software Implementation
If you’re planning on implementing a new ERP or CRM system, you need to start thinking about how you will measure implementation success. Today, we’re talking about customer experience KPIs – one of the many types of KPIs to define at the beginning of an enterprise...
by Panorama Consulting Group | Apr 26, 2023 | ERP Blog, Organizational Change Management
If your digital transformation involves the introduction of a new customer acquisition program, you may not consider this program your highest priority. However, every little organizational change you make as a result of digital transformation requires careful...
by Panorama Consulting Group | Jun 17, 2021 | ERP Blog, Software Selection
We’ve become a world obsessed with DIY. Our televisions, computers, and smartphones are all customizable, and many of us believe, “If you can dream it, you can do it!” While it’s a noble and sometimes true catchphrase, it doesn’t always translate to...