Panorama Consulting Group | People - Process

Attention Public Sector Organizations: Are Your Citizens Happy?

by Panorama Consulting Group | Mar 10, 2017 | ERP Blog, Government

As a public sector organization, your desire to improve service to citizens is most likely what drives your desire for innovation. So naturally, if you’re pursuing a digital transformation initiative, it should be focused on one main objective: Return on citizenship...

Hey You, Get Off of My Cloud: CIO Concerns with Cloud ERP Systems

by Panorama Consulting Group | Dec 12, 2012 | ERP Blog

Cloud ERP systems are getting a lot of attention these days. SaaS ERP vendors – such as Salesforce, Workday, Plex Systems and NetSuite – and other cloud providers are demonstrating revenue growth that most traditional ERP vendors aren’t seeing. In addition, many...

Lessons Learned From the Hewlett Packard ERP System Failure [Case Study]

by Bill Baumann | Jan 20, 2022 | ERP Blog, Software Expert Witness

In August 2004, Hewlett-Packard (HP) made a devastating announcement: The third-quarter revenue for its Enterprise Servers and Storage (ESS) segment had decreased in value by 5% from the previous year to $3.4 billion. A major factor behind the decline? A failed ERP...

Lessons Learned from the Hertz Digital Transformation Failure

by Panorama Consulting Group | Jan 13, 2021 | ERP Blog, Software Expert Witness

Last May, rental car giant Hertz officially filed for Chapter 11 bankruptcy. At the onset, many industry analysts were quick to link this to the devastating COVID-19 pandemic. Air travel plummeted a staggering 90% last year as people stayed close to home, and many...

Lessons Learned From Hershey’s ERP Implementation Failure

by Bill Baumann | Jan 13, 2022 | ERP Blog, Software Expert Witness

Many times, when companies decide to transition from outdated legacy systems to a central ERP platform, the result is sweet success. Unfortunately, that wasn’t the case for Hershey. Though it’s been more than 25 years since Hershey’s ERP failure,...

Here’s Why Your Customer Portal Isn’t Fixing Your Order Management Problems

by Bill Baumann | Dec 22, 2025 | ERP Blog, Software Expert Witness

Key Takeaways Many organizations experience ongoing order management problems even after deploying customer portals, because front-end tools cannot resolve back-end workflow and system gaps. OMS problems often stem from siloed operations, outdated systems, and...