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GenAI in CRM Systems – Competitive Advantage or Compliance Risk?
Key Takeaways GenAI in CRM systems is reshaping how sales, marketing, and service teams interact with customer data and automate daily workflows. AI-powered CRM automation offers real productivity gains but often exposes gaps in data quality, governance, and...
Why ERP Flexibility Requires Stronger Change Leadership—Not Weaker
Key Takeaways ERP flexibility issues often arise when organizations underestimate the internal alignment and governance required to manage configurable systems. An effective ERP flexibility strategy distinguishes between configuration, customization, and...
ERP Negotiation Mistakes That Inflate the Total Cost of Ownership
Key Takeaways: ERP negotiation mistakes often lead to long-term costs that exceed initial budgets. Vague contract language around licensing, support, and change management can inflate total cost of ownership. AI capabilities in ERP systems may require separate...
