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Agentic AI in Customer Service: Trends and Examples

Agentic AI in Customer Service: Trends and Examples

Key Takeaways   Agentic AI customer service platforms are moving beyond single-turn chatbots, carrying a multi-step customer request through to resolution without a human routing the conversation. Adoption of AI agents in customer service organizations has grown...

Generative AI in Business Intelligence: Trends & Troubles

Generative AI in Business Intelligence: Trends & Troubles

Key Takeaways   Generative AI hallucinates data into executive dashboards, and query costs spike without warning or governance. Most ERP failures stem from weak data foundations and governance gaps. Organizations that build AI capability alongside data...