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Preparing Customer Service Teams for ERP Transformation

Preparing Customer Service Teams for ERP Transformation

Key Takeaways Preparing customer service teams for ERP transformation requires attention long before go-live, because support staff absorb customer frustration the moment new workflows replace familiar systems. Gaps in customer service readiness for ERP implementation...

How to Approach OCM in Phased ERP Implementations

How to Approach OCM in Phased ERP Implementations

Key Takeaways   A phased ERP implementation spreads risk across multiple go-lives, yet it also stretches change management for ERP implementation across a longer timeline that demands sustained attention. ERP change management is the structured work of preparing...