State & Local Governments
We understand the unique challenges that local governments—municipalities, cities, towns, counties, and states—face in modernizing their operations. Legacy systems, siloed data, and inefficient processes hinder the ability to provide quality public services.
Panorama’s local government software services empower governments to select, implement, and optimize ERP systems that streamline workflows, enhance transparency, and improve service delivery.
Common Challenges in Local Government ERP Initiatives
Local governments seek ERP solutions to address critical operational pain points such as:
- Siloed Departmental Systems – Hindered cross-functional collaboration and data-sharing.
- Paper-Based Processes – Manual financial, HR, and operational workflows.
- Regulatory Compliance Challenges – Struggle to stay current with evolving standards such as GASB and other governmental regulations.
- Limited Transparency & Reporting – Lack of real-time visibility into financial and operational performance for effective decision-making.
- Outdated Citizen Engagement Tools – Struggle to meet residents’ expectations for accessible, responsive, and modern service delivery.*
Selecting Local Government ERP Software That Meets Your Needs
ERP systems play a pivotal role in enhancing the following operational areas which encompass our municipal expertise:
- Public Safety: ERP systems improve coordination between police, fire, and emergency services through real-time data sharing and centralized communication.
- Public Works & Utilities: ERP solutions offer asset management tools to track infrastructure lifecycles, schedule preventative maintenance, and manage capital improvement projects.
- Finance & Budgeting: A centralized ERP platform simplifies financial management by automating accounts payable/receivable, budget planning, and grant tracking.
- Human Resources & Payroll: ERP systems automate hiring workflows, benefits administration, and compliance with labor laws.
- Community Engagement: ERP-enabled citizen portals give residents convenient access to services such as bill payment, service requests, and event registration.
- Permitting & Licensing: An ERP solution streamlines application processes for building permits, business licenses, and inspections.
- Parks & Recreation: ERP systems assist in managing facility bookings, recreational program scheduling, and resource allocation.
- Economic Development & Planning: ERP platforms integrated with Geographic Information Systems (GIS) enable efficient land use planning, zoning management, and economic initiative tracking.
- Clerk & Records Management: ERP systems enhance document management, making it easier to store, retrieve, and archive public records.
- Fleet & Asset Management: ERP systems provide real-time tracking of municipal vehicles and equipment, allowing for efficient scheduling of maintenance and repairs.
Why Panorama Government Solutions?
- Unbiased, Vendor-Agnostic Approach – We help local governments select the right ERP without vendor influence.
- Proven Track Record in Local Government ERP Consulting – We have experience supporting states and municipalities of all sizes.
- Expertise in Public Sector Business Process Optimization – We help local governments align technology with operational efficiency.
- Dedicated Implementation Support – From procurement to go-live, we ensure successful ERP adoption.
- Organizational Change Management Focus – We guide governments through seamless transitions, ensuring stakeholder engagement, training, and system adoption.
Comprehensive Local Government Software Services
We provide end-to-end ERP consulting tailored to the needs of state and city government entities. Our expertise spans the full ERP lifecycle.
ERP Needs Assessment
- Enterprise-wide evaluation of existing systems, processes, and pain points
- Identifying inefficiencies, data silos, and opportunities for improvement
- Defining functional, technical, and operational requirements tailored to government regulations and best practices
- Assessing existing legacy systems, such as software such as CentralSquare (Naviline H5, AS400), Tyler Technologies’ Incode 9, and outdated COTS (Commercial Off-The-Shelf) solutions
RFP Development and Vendor Selection
- A structured, transparent, and vendor-agnostic Request for Proposal (RFP)
- Scoring criteria and evaluation frameworks to ensure objective vendor assessment
- Expert guidance in vendor demonstrations, site visits, and contract negotiations
ERP Implementation Oversight
- Project management expertise to ensure smooth ERP deployment
- Business process reengineering to optimize workflows
- Data migration, testing, and training for seamless system adoption
Partner with Panorama to Build Resilient, Future-Ready Communities
Panorama Consulting Group is committed to helping local governments like yours leverage technology to improve operational excellence, strengthen community trust, and deliver better public services. Contact us to learn more.
*Other outdated legacy systems include:
- Financial Management Systems – JD Edwards (older versions), PeopleSoft (legacy implementations), AS/400-based custom accounting software
- Human Resources and Payroll Systems – Kronos (legacy versions), ADP (standalone modules), in-house custom HR tools
- Permitting, Licensing, and Code Enforcement Systems – Accela (legacy versions) Infor (older iterations), custom Access-based tools
- Public Safety Systems – Spillman Technologies, TriTech (older versions), proprietary CAD/RMS platforms
- Records Management Systems – Laserfiche (unconfigured), FileNet, custom SharePoint instances
- Asset and Fleet Management Systems – Cityworks (legacy), Lucity (now CentralSquare), spreadsheets or in-house databases
- Procurement and Contract Management Systems – Manual (Excel-based), SAP (heavy customization), legacy e-procurement tools
Success Stories
ERP Selection
Panorama led an effort to determine the city’s business requirements. In addition to all the departments and functions typical of many municipalities, we examined and identified requirements in areas as diverse as utility billing and student information systems.
Technology Assessment
The city requested assistance in evaluating its existing capabilities. This evaluation involved a review of the city’s operations and an assessment of current systems to determine which should be migrated into a centralized ERP and which should continue to stand alone.
Project Recovery and IV&V
This state government was a year into implementing a new HRMS system when they encountered issues during the testing phase. They engaged Panorama to assess the project and identify gaps between the state’s business requirements and the software.
