Founded in 1995 in President Jay Deakin’s mother-in-law’s basement, Deacom, Inc. has risen above its humble beginnings to become a well-respected and rapidly growing player in the ERP software market. The vendor’s core offering is the DEACOM Integrated Accounting and Enterprise Resource Planning Software System for building component, modular building, and batch process manufacturers. The software is specifically designed to manage the complexities of the manufacturing industry (e.g., job costing and business process issues) and includes functions such as labor tracking, regulatory reporting, order entry, accounting, production and the like. Deacom’s software is specialized for two key industries: building component manufacturing (e.g., millwork, lumber dealers, modular buildings, building material distributors, etc.) and process/mixed-mode manufacturing (e.g., paints, dyes, inks, coatings, adhesives and sealants, cosmetics, food and beverages, pharmaceuticals, etc.).
Deacom has built a reputation for itself as a full-service ERP software vendor that goes above and beyond to ensure its clients understand the intricacies of its software offerings. Indeed its motto is “Complexity made simple.” In that vein, the company offers an accredited training course through its Deacom University program. Each two-day session, held at Deacom’s Wayne, Pennsylvania headquarters, explicates and teaches system concepts through hands-on experimentation. And to further connect its clients with both the company itself as well as other customers, Deacom also offers a free user’s conference each year. Attendees are invited to network with each other, discuss specific issues with Deacom’s technical support and development teams, and even contribute to the next generation of Deacom products.
Even the anonymous employee comments of Glassdoor.com seem to reflect Deacom’s commitment to its customers. One employee writes: “Because the product is so important to the customers the customers can be demanding at times. There is a lot of pressure to help them figure things out quickly. This is not a company where you can snooze your way through the day.”
And customers seem to be noticing. Deacom recently announced that America’s oldest brewery, D.G. Yuengling & Son, Inc., had chosen Deacom’s ERP software system to integrate its three facilities. Considering a brewery is pretty much everyone’s dream client, the celebrations at Deacom must have lasted far into the night.
To find out more about Deacom, visit Deacom.net.
Note: The “Vendor Snapshot” does not imply endorsement of any specific product, service or ERP vendor. Panorama is, and always will remain, completely independent and vendor-neutral.