Recently a reader posted a great question to our Ask The ERP Experts segment of our website regarding the role of ERP organizational change management relative to other change initiatives within the company. The reader, an ERP project team member at a large transportation company in the US, asked the following:
How often is Organizational Change work integrated with Continuous Improvement work (Six Sigma/Lean Manufacturing) in an ERP implementation? What are the realized benefits?
Our philosophy is that ERP Organizational Change Management teams and activities should be very tightly integrated with business process design and other improvement initiatives such as lean and six sigma. Our research shows that OCM is much more effective when it closely dovetails and is integrated with other change initiatives on ERP projects. Our whole OCM methodology was designed with that assumption as well.