June 24, 2010 – Terasen Gas, a British Columbia-based integrated energy solutions provider, will implement the SAP® Customer Relationship Management and Billing for Utilities package from SAP AG (NYSE: SAP) to enhance customer care service activities to address the changing needs of customers.
In recent years, Terasen’s business environment has changed considerably as a result of new government energy policies around greenhouse gas (GHG) emissions, increasingly complex competitive challenges and evolving customer needs. By establishing a new customer care delivery model, Terasen intends to more effectively implement service offerings to customers, such as expanded energy conservation programs, which include knowledge and expertise related to energy conservation and the provincial energy marketplace.
With the SAP Customer Relationship Management and Billing for Utilities package, companies can automate manual billing processes and establish a central source of easily accessible, up-to-date information to improve the visibility of customers across the organization in order to quickly adapt to changing business and customer needs. A simplified billing infrastructure enables companies to address changing billing requirements while minimizing further IT costs.
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