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Infor Introduces Public Sector Application for Citizen Services

Infor Citizen Relationship Management to Simplify Reporting with Mobile Engagement

Infor, the industry cloud company, today announced Infor Citizen Relationship Management (CRM) for 311, an innovative application to deliver mobile citizen engagement to the public sector. Infor CRM for 311 is the latest tool for providing citizen services to community, government and public organizations. Infor CRM for 311 provides federal, state and local government organizations with a single open database engine that is accessible through multiple channels. Infor CRM for 311 allows for real time updates to back office applications with the flexibility of field automation and mobile solutions.

Over the past few years, there has been an increase in the development and use of government technology, mobile citizen engagement, and multi-channel citizen engagement. Gartner noted in 2014 and 2015 that applications like these are top trends in government1. With that in mind, Infor set out to develop an application to streamline the process of reporting and resolving community issues.

“The mobile connectivity of Infor CRM 311 creates an instantaneous, two-way conversation between the public sector and its citizens, allowing that public sector to respond with immediacy and build trust,” said Sam Biardo, co-founder, Technology Advisors, Inc. “We aided in the development of Infor CRM for 311 and the creation of the first micro-vertical from a customer stand point. Working with Infor from the project’s inception has allowed us to play a major role in product development and testing; and it has been a truly rewarding experience for us.”

News Points

  • Mobile device connectivity – The beautiful user interface makes the Infor CRM for 311 application easy to navigate for citizens and public sector workers. The application can show city news, community news, and weather, as well as making it simple for citizens to report issues they may see, including adding photos and a detailed description of the issue.
  • Functionality – Infor CRM for 311 is built with standard, out-of-the-box functionality that is configurable for different users. Dashboards can be rearranged to show or hide relevant information for each individual. Common requests and descriptions are saved and easily accessible for office users. Managers, supervisors, and officials can also track performance and resolution metrics by viewing open requests.
  • Automated work flow – Infor CRM for 311 drives the resolution of issues as they arise. Once the request has been submitted it will be processed and a work order can begin. Users can create unique work orders and automatically link them to service requests. Multiple related issues can be grouped together to create a comprehensive case history to show when an issue is a work in progress and when that issue has been fully resolved.

“With Infor CRM for 311, citizens can simply click and get quick responses to issues in their communities – from pot holes to power outages. We have seen everything begin to become more mobile-friendly, including citizen services. Now citizens can request services conveniently and quickly as the problems occur,” said Kevin Curry, senior vice president, Public Sector, Infor. “Infor CRM for 311 was designed to streamline citizen requests and make addressing these issues more efficient.”

To read the full article, click here.

Epicor Announces New Feature-Rich Version of Epicor Eagle Software for Automotive Aftermarket

Among Dozens of Enhancements Are Embedded Epicor Compass Queries, Streamlined Record Maintenance, and Weekly eCatalog Updates

Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced a new feature-rich version of its popular Epicor Eagle for the Automotive Aftermarket business management software. The new software offers dozens of additional timesaving features, including embedded Epicor Compass analytics; active viewers that provide for easy updates to inventory, customer and vendor records; and, the availability of weekly eCatalog updates. A number of these new features are available through the optional, free Epicor® Eagle N Series interface, which features dramatically streamlined process flows designed to help users of all skill levels leverage the full power of their Epicor Eagle software.

Epicor Eagle for the Automotive Aftermarket now enables users to conduct Compass queries within the Inventory Maintenance, Customer Maintenance, and Vendor Maintenance screens without the need to launch a separate application. In addition, these screens now feature active viewers that facilitate fast, easy changes to inventory, customer, and vendor records through a convenient spreadsheet grid. Among several new accounting capabilities in the latest version, are significantly improved general ledger balancing and integration with QuickBooks software.

The automotive aftermarket solution can now also support weekly Epicor eCatalog updates via the Internet through the Epicor PartExpert Dynamic Updates feature. These updates are automatically downloaded to the user’s registered data server and include only part files that have been changed or added since the last comprehensive eCatalog update. This new feature enables Epicor Eagle users to more quickly access the latest parts and application information to increase sales and customer loyalty.

Epicor Eagle users will also find both expanded and increasingly accessible software support through a live “Chat” feature with Eagle Advice Line professionals, online access to the Epicor Eagle user community, and integrated, optional Epicor Training on Demand. The new Training on Demand feature comprises a library of more than 300 video-based training modules specific to the Epicor Eagle for the Automotive Aftermarket solution.

“Epicor Eagle is designed to help jobbers and distributors out-service retail chains and other large competitors,” said Scott Thompson, vice president, automotive, distribution and retail solutions for Epicor. “This software helps even single-store businesses apply the latest best practices and world-class tools in establishing a significantly more competitive enterprise. The dozens of new features can help Eagle users maximize their advantage over large retailers by delivering a truly differentiated customer experience.”

The optional, free Epicor Eagle N Series interface features modern, intuitive navigation and design. Seamless workflows simplify business-critical processes, while real-time, in-context business intelligence enables timely decisions and rapid problem-solving. The system offers instant access, multi-channel support and training, and it is easy to install, maintain and extend. Primary benefits include compliant technology for future Microsoft Windows releases, modern design offering a better visual representation of applications and easier navigation, ability to complete the same tasks in fewer steps, real-time access to information from within applications, and seamless transition from Epicor Eagle for Windows to Epicor Eagle .NET. Additionally, the Epicor Eagle N Series interface can be activated on a per-terminal basis, allowing for a targeted introduction within a parts business.

To read full article click here.

New Oracle Commerce Cloud Helps Companies Quickly Build, Easily Optimize, and Nimbly Extend Selling Experiences

Designed to ignite business innovation and rapid growth for online businesses

Adding a key new piece to the rich Oracle Customer Experience (CX) applications portfolio, Oracle unveils Oracle Commerce Cloud, a flexible and scalable SaaS solution built for the Oracle Public Cloud. Oracle Commerce Cloud features the latest commerce technology and is designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs.

Oracle Commerce Cloud’s modern SaaS infrastructure emphasizes simplicity, allowing online businesses to quickly launch feature-rich, responsive storefronts across desktop and mobile devices without sacrificing features or brand control. No longer limited by cookie-cutter site options, marketers and merchants get a fully responsive, configurable storefront out-of-the-box with pre-integrated core commerce features including: search/navigation, recommendations, promotions, reporting, payments, design templates and SEO. Catalog, content, design and merchandising management is all at the business’ fingertips in a unified experience management console.

“Commerce Cloud is a new, differentiating piece of the broader Oracle CX cloud applications portfolio and helps ensure online businesses no longer have to worry about deploying code, upgrading, and managing day-to-day infrastructure,” said Ken Volpe, senior vice president, product development, Oracle. “Online businesses can focus on building customer experiences that drive innovation and growth, and an automatically responsive user interface gives brands a limitlessly configurable storefront with proven features expected from the commerce experts.”

Oracle Commerce Cloud allows online businesses to consistently optimize every pixel of the customer experience and regularly apply feature upgrades to their brand esthetic with a solution that includes:

  • Rich experience and commerce capabilities: Unified catalog, commerce, search and navigation, pricing, merchandising, design and content management capabilities gives customers control to modify their sites as they see fit and instantly preview site experiences with drag and drop tools before going live. Additionally, out-of-the-box themes, layouts and modular widgets make it simple to get started, while enabling developers to build custom extensions or quickly and easily integrate extensions.
  • Unbounded customization and extension: Marketers and merchandisers can create compelling commerce experiences across a range of devices with responsive design and HTML5 user interfaces. Exposing APIs lets businesses build additional functionality or develop integrations that connect Commerce Cloud with their other systems while also allowing easy consumption for third-party development efforts.
  • Modern Cloud: Oracle Commerce Cloud provides a developer and agency friendly architecture that allows them to leverage JavaScript frameworks to simplify implementation and adoption, API-first architecture, and modern HTML5 user interface. Integrations with other Oracle applications via PaaS, Java Cloud, and Developer Cloud helps brands quickly plug into other Oracle Cloud Applications or third party technologies.
  • Part of full featured Customer Experience Suite: Oracle now has the most comprehensive portfolio of products with capabilities critical to modern customer engagements, including Oracle Marketing Cloud,Oracle Sales Cloud, Oracle Service Cloud, Oracle Configure, Price and Quote Cloud and Oracle Social Cloud.

Expansion into Midsize Businesses

Oracle Commerce Cloud—pre-released in the spring of 2015—is already demonstrating early momentum, with several midsize and enterprise level B2C and B2B customers selecting the product to drive their ecommerce strategy in Oracle’s Q4FY15:

“As a Texas-based accessible luxury lifestyle brand, Elaine Turner is excited to get on board with Oracle Commerce Cloud. Oracle has a clear vision for Commerce and the teams in place to execute rapid innovation,” said Jim Turner, chief executive officer, Elaine Turner. “As Oracle Commerce Cloud evolves and grows, we anticipate our online business growing with it in areas like omni-channel support, segmentation and personalization. We anticipate accelerating our already strong growth online in addition to enhancing our customer experience lifecycle leveraging more of the Oracle CX Cloud Applications ecosystem.”

“As a local Chattanooga-based outdoor gear retailer, eCommerce is a strategic way to extend the reach of the Rock/Creek business. But we like to focus on bringing the best rock climbing, paddling, running and hiking gear to our customers—not managing a technology infrastructure,” said Mark McKnight, head of eCommerce,Rock/Creek. “With a SaaS solution like Oracle Commerce Cloud, Rock/Creek can simultaneously keep our technology costs low and stay innovative with the latest commerce features for online shopping experiences. Both are important to our business as our customers demand more from their online shopping experiences and as we continue to grow and scale our business.”

Partner Ecosystem, Bootcamps and Hackathons Unleash Power of Solution

Oracle Commerce Cloud is also focused on its vibrant partner community, a vital part of the solution. A global Commerce Cloud rollout and training program, featuring bootcamps and hackathons in the U.S. and Europe focused on helping partners leverage the unbounded extensibility of Commerce Cloud. Designed to get customers up and running quickly, the solution meets their needs today and will scale for future growth.

“Spindrift is very excited about the new opportunities Oracle Commerce Cloud will offer us as a full-service digital agency,” says Keith Hurley, Director, Spindrift (a DigitasLBI Company). “With Oracle Commerce Cloud we can now deliver the core commerce components of our customer implementations and also serve as the design agency for the broader customer experience. We will be able to focus on the broader business benefit from day one to deliver rapid, clean, performant solutions using our industry-leading knowledge.”

“Commerce Cloud ushers in the next generation of commerce through SaaS. A clean and thoughtful user interface enables marketers and merchandisers to deliver the user experiences their customers demand” says Rohit Garewal, Director of Strategy, Object Edge Inc. “As Specialized Oracle Gold partner, with Oracle Commerce Cloud, Object Edge sees a new opportunity to address the needs of businesses around the world with a leading commerce solution that is also integrated with the broader Oracle CX suite.”

To read full article click here.

Infor and HCL Technologies Enter Strategic Partnership

Leading IT Services Company with 100,000 Employees Builds Global Practice Around Infor Applications

Infor, the industry cloud company, today announced a strategic partnership with leading global IT services company, HCL Technologies. This collaboration will help to significantly expand implementation, development and support resources for Infor customers across all geographies through HCL’s local operations in more than 30 countries. As part of the alliance, HCL will build a practice specifically to support key Infor products, including Infor M3 and Infor Lawson Enterprise Financial Management, dedicating approximately 500 employees to work exclusively with the Infor ecosystem. The company’s resources and expertise combined with Infor’s industry leading applications will promote faster and more effective responses to market opportunities, serving as a catalyst for growth for both organizations.

“Infor differentiates itself in the market through its user experience, industry-specific functionality and flexible deployment options, all of which will appeal to HCL customers across multiple industries and markets,” said Anant Gupta, president and CEO of HCL Technologies. “It is because of these distinctions that HCL is investing in Infor, as we feel its applications present a viable new source of revenue for our business and will help us to deliver greater value for our clients.”

As a strategic alliance member of the Infor Partner Network (IPN), Infor and HCL will form integrated development and support teams to enhance implementation and maintenance capabilities and position the companies for additional collaboration in the future. Whether implementing an application in a cloud environment or on-premise, or upgrading an existing system, this partnership will benefit customers by facilitating faster deployments and providing expanded access to experienced consultants that can assist organizations in optimizing their use of Infor products.

“This strategic partnership will help Infor accelerate the adoption of our applications; we’ve shipped over 400 new products and 16,000 enhancements in recent years and our customers are anxious to upgrade to Infor CloudSuite,” said Charles Phillips, CEO of Infor. “HCL’s deep technical bench and global scale will expand the talent pool around Infor applications and quickly deliver value for our customers”.

To read the full article click here.

Runner Group, Bangladesh’s Leading Automobile Manufacturer, Selects IFS Applications

ERP system from IFS implemented to support manufacturing, sales & service, supply chain, human resource management and finance processes

IFS, the global enterprise applications company, announces that Runner Automobiles Limited & Runner Motors Limited, part of Bangladesh’s Runner Group of Companies, has chosen to implement IFS Applications™ 8.

Both companies are a part of Bangladesh’s leading conglomerate, Runner Group. The automotive solution provided by IFS includes support for manufacturing, sales & service management, supply chain management, human resource management and finance management across the organization nationwide.

Runner Automobiles Limited manufactures and retails motorcycles under the brand name “Runner” and is one of the most successful retail brands in Bangladesh. Runner is a homegrown Bangladeshi brand and currently accounts for the third largest share in the motorcycle retailing market. The brand has its sights set on becoming market leader in Bangladesh as well as expanding geographically. Runner Automobiles Limited is the sole importer and distributor of Eicher brand automobiles in the country and is a part of the Runner Group of companies which also has interests in real estate, agro-business, bricks and information technology.

Speaking on behalf of the Runner Group of Companies, Chairman Hafizur Rahman Khan stated that, “Rapid growth and expansion is on top of the agenda at Runner. It is my firm belief that the implementation of IFS Applications 8 will act as an enabler of this growth. The breadth and depth of functionalities within the IFS solution will also ensure that rapid growth will not be at the expense of operational excellence. We look forward to a speedy and smooth implementation with IFS.”

Asanga Marasinghe, Managing Director, IFS Bangladesh, added that, “We are extremely pleased to commence what is expected to be a very fruitful relationship with the Runner Group and its flagship company Runner Automobiles. IFS’s solutions for the automotive industry have been created to support different manufacturing and business control strategies for improved supply chain, efficiency, cost reductions and quality control. We believe these enhanced capabilities will propel Runner towards its business goals faster than expected.”

About Runner Motors Limited and Runner Automobiles Limited

Runner Automobiles Limited (RAL) is the flagship company of the Runner group and is involved in the motorcycle business. RAL is a leading Motorcycle Manufacturer in Bangladesh has been operating since 2000. The company offers Motor cycles under the brand names of FREEDOM  RUNNER, DAYANG RUNNER and LML FREEDOM with various models and capacities according to the demand that are focused on the unique needs of Bangladesh. It produces low cost high quality motorcycles to capture the growing bike market in the country. RAL also holds a 60% stake of Runner Motors Limited. Runner Motors Limited (RML) is the exclusive importer and distributor of commercial vehicles in Bangladesh. Its products include Eicher Trucks & Mahindra Guzrat Tractors. For more information visit:  www.runnerbd.com

VAI to Showcase its ERP for Retail Solution at LBM Expo 2012

VAI Invites Attendees to Learn How Organizations Can More Effectively and Efficiently Automate and Integrate Business Processes

VAI (Vormittag Associates, Inc.), a leading ERP software provider, is pleased to announce its participation at NRLA’s 2012 Lumber and Building Material (LBM) Expo, the lumber industry’s largest regional tradeshow. VAI will be showcasing its S2K Retail Management Software at its booth (#825) which has been designed to specifically help retailers and distributors in industries including lumber and building materials meet the challenges of today’s economic environment by automating and integrating business processes across the organization.

What: Attendees are invited to visit the VAI booth to see live demonstrations focused on the benefits of its S2K Retail Management Software, and learn how companies like Robert Weed Plywood have benefited from VAI’s solution. By increasing productivity and streamlining retail operations, VAI provides management teams with the ability to move merchandise more effectively, eliminate costly delays and maximize efficiencies across all levels of business. VAI S2K Retail Management Software is an integrated retail management system that offers a complete solution for the retail industry, including:

  • Accounts Payable
  • Accounts Receivable
  • General Ledger
  • Retail Point of Sale
  • Sales Analysis / Forecasting
  • Inventory Management
  • Purchasing
  • Customer Orders
  • Customer Relationship Management

When: The LBM Expo takes place January 25-27, 2012

Where: MGM Grand at Foxwoods, CT; VAI booth #825

Join VAI for a free webinar on February 2, 2012 at 2:00 PM ET and learn how S2K for Retail Software helps centralize information across the entire organization, helping businesses locate and move items more effectively, eliminate costly delays, and make more informed decisions. For more information and to register, visit http://www.vai.net/events or call 800-824-7776.

 

About NRLA

The Northeastern Retail Lumber Association (NRLA) was established in New York in 1894 by a small group of pioneering lumbermen who recognized the value of cooperation. Today, the NRLA is a 1,150 member association representing independent lumber and building material suppliers and associated businesses in New York and the six New England states. The NRLA is an industry leader in education, legislative and regulatory reform, and member programs and services.

 

Maid-Rite Selects the Right ERP: ProcessPro Premier

Maid-Rite Steak Company, Inc. recently selected ProcessPro Pre­mier ERP software to help run its business. Maid-Rite manufactures fine quality, portion controlled raw and fully cooked meat products, including quick frozen beef, ground beef, pork, veal, and chicken products. Established in 1960, Maid-Rite has grown to manufacture over 1200 frozen portion controlled meat products in the food ser­vice industry.

“Maid-Rite selected ProcessPro Premier over other ERP systems because it was best matched to their business process,” says Nick Quercetti, ProcessPro Regional Sales Manager.

ProcessPro Premier meets Maid-Rite’s major functional need requirements. Additionally, ProcessPro Premier is able to provide Maid-Rite with flexible and unlimited reporting capabilities.

As part of a full lot tracing requirement, Maid-Rite is also looking to integrate full bar code scanning. In addition, Maid-Rite plans to implement ProcessPro Dock Scheduling to provide assistance with sched­uling and tracking of all inbound and outbound deliveries.

“The user-friendly navigation within ProcessPro Premier was also a consideration for Maid-Rite,” con­tinues Quercetti. “They wanted a system that everyone could use easily and efficiently.”

ProcessPro Premier is a fully integrated, real time ERP that offers a complete system from beginning sales order entry through the manufacturing and accounting process. ProcessPro software is the leading ERP software among food manufacturers because of its FDA compliance features including security audit trails, electronic signatures, and validation services. Any company that must adhere to FDA and cGMP regulations will be able to maintain compliance regularly as well as be prepared for a product recall.

Plex Systems and Cloud-MFG Partner to Serve Engineer to Order Manufacturers

Solutions, Services Help Manufacturers Streamline Processes, Increase Competitiveness

AUBURN HILLS, Mich. Feb. 22, 2011 — Plex Systems, Inc., provider of Plex Online, the No. 1 rated manufacturing ERP software, announces the launch of a strategic partnership with Cloud-MFG, Inc.

This innovative partnership lets Engineer to Order (ETO) and other industrial manufacturers access a new breed of ETO-specific ERP functionality to help manage complex quotation and order entry; track project costing and reduce lead-time.

“Engineer to Order manufacturers are under tremendous pressure to manage complex production, aggressive delivery schedules, and timing and cost requirements — all while operating as efficiently as possible,” states Cloud-MFG Director Craig Vanderlan. “Cloud-MFG and Plex Online are unique in the marketplace, delivering specific system features and functions that help ETO manufactures reduce costs, shorten cycle times and improve ordering.”

“Implementing an ERP solution that is designed to track exact costs is critical for an ETO company to compete and thrive,” notes Mark Symonds, president and CEO of Plex Systems, Inc.  “ETO and industrial manufacturers now have a valuable resource when looking to implement manufacturing solutions that fit into their unique environments.”

About Cloud-MFG
Cloud-MFG, based in Denver, Colorado with consultants located across the United States, provides critical expertise for ETO companies. The team at Cloud-MFG helps ETO companies be more competitive by applying their vast industry experience to controlling costs and improving business processes, resulting in higher profitability and performance. Combining the robust functionality of Plex Online with services from Cloud-MFG provides ETO manufacturers the solutions, tools and intelligence needed to transform their operations. http://www.cloud-MFG.com

About Plex Systems
Plex Systems, Inc. is the developer of Plex Online, a SaaS ERP (software as a service) / cloud ERP solution for the manufacturing enterprise. Plex Online offers industry-leading features for virtually every department within a manufacturer, including Manufacturing Execution Systems (MES) and Quality Management Systems (QMS) for the shop floor, Supply Chain Management (SCM) for procurement, and Enterprise Resource Planning (ERP) for finance and management. Plex Online’s comprehensive functional coverage delivers a “shop floor to top floor” view of a manufacturer’s operations, enabling management to run its business at maximum efficiency. Founded in 1995, Plex Systems is headquartered in Auburn Hills, Michigan, with customers around the globe. Plex Systems and Plex Online are trademarks of Plex Systems, Inc. More information is available at www.plex.com.

Follow Plex Systems at twitter.com/plexsystems.

IFS Study Reveals Most Manufacturers in a Green Supply Chain

February 21, 2011, ITASCA, ILL. – Almost 77 percent of manufactures participating in a recent survey said they are currently required by their customers to report on their environmental impact and that of their products or require their vendors to do so – these results suggest that green supply chains are becoming the norm.

More than 80 percent of respondents said that green supply chains – in which companies make purchasing decisions based on non-financial criteria, including the environmental impact of vendors and their products – will become more important in the next three years. The study was conducted in December of 2010 among more than 200 executives with manufacturing operations with greater than $100 million in revenue.

However, respondents indicated that their IT infrastructure, including enterprise resources planning (ERP) software, was not keeping up with their changing green supply chain needs, with 87 percent reporting that this data was handled at least in part through hard copy. Only five percent rated their ERP software as “excellent” in its handling of green supply chain data while 54 percent rated their ERP solution as “poor” or “not at all helpful” in this regard.

“This disconnect between industry needs and what ERP software vendors are delivering will likely become a major issue in the years ahead,” IFS North America President and CEO Cindy Jaudon said. “This is one issue we at IFS have been passionate about for a long time, and this passion has driven us to stake out a leadership position in integrated ERP functionality for comprehensive environmental footprint management.”

IFS Eco-footprint Management enables environmental impact to be traced along the entire value chain, from raw-material procurement and production to distribution and use of the products in the field. This makes it possible to analyze businesses from a holistic perspective and gain an overview of environmental costs.

The study, which examines not only the green supply chain issue and its effect on enterprise software needs but the increasing trend towards mixed-mode manufacturing, will become publicly available in February at http://download.ifsworld.com – Industry Reports & Studies category. For an advance copy, contact IFS North America at 1-888-437-4968.

About IFS
IFS is a public company (XSTO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on agile businesses where any of four core processes are strategic: service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in more than 50 countries with 2,700 employees in total.

Epicor(R) Announces Availability of iScala 2.3 SR3

Powerful New Release Delivers Improved Efficiencies to Help Companies Streamline Activities and Take Full Advantage of the Economic Recovery

IRVINE, CA, Feb 15, 2011 (MARKETWIRE via COMTEX) — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced the next release of its enterprise resource planning (ERP) solution, Epicor iScala. Designed for improved controllability, scalability and usability, Epicor iScala 2.3 SR3 features enhanced mobility functionality as well as three brand new modules for Project and Contract Revenue Recognition, Advanced Credit Control, and a Business Transaction Control Engine to improve business processes. The release is intended for businesses that want to take advantage of the opportunities presented by the economic recovery.

“Epicor iScala has always been one of the top ERP systems of choice for global companies because it helps them keep costs low while enabling them to comply with local regulations wherever they are located,” said Matt Muldoon, vice president, product marketing for Epicor. “Through new features such as grid-based sales order entry, integration to Epicor Mobile Field Service, box handling and packaging, and event-based invoicing in Contract Management, this powerful new release helps businesses become more efficient. This results in their being able to streamline their processes and fulfill growing demand as the economy recovers.”

Global market leader WD-40 has been using Epicor iScala since 1999 and the company is planning to upgrade to the latest version within the next couple of months. “We have already evaluated iScala 2.3 SR3 and we are looking forward to the performance improvements, the new functionality, and support for the latest version of Microsoft SQL,” said Jonathan McCoy, IT manager for WD-40. “Our sales team is particularly excited about the new grid-based order entry screens because they will make it easier and faster for them to enter orders — helping us increase efficiencies throughout the company. Other features that we will benefit from straight away are the improvements in the credit check processes, and the settlement discount localization for Spain.”

Swedish-based HMS Networks is a world leading supplier of communication technology for automation equipment. The company has been using Epicor iScala solutions since the late 1990s and it has performed an evaluation of iScala 2.3 SR3. “We are delighted to see that a number of features from our wish-list have been incorporated in this release,” said Anders Toerhagen, IT manager for HMS. “We are particularly interested in the improvements in serial number handling, the way we can enhance emails that are sent directly to customers, and the extended possibilities with user definable fields that will allow us to add more information such as delivery or batch details, onto documents in line with our business processes. Additionally, the improved functionality in Service Connect will make it easier for us to split orders, something that is quite challenging at the moment.”

“We have been testing the latest release of Epicor iScala and have found it to contain value-added functionality for nearly every user in every industry,” said Daina Ziraka, managing director for viaPro, an Epicor partner in Latvia. “The two main challenges our customers face today is the need for improved efficiencies and being able to use technology as an innovation driver. With the latest release, Epicor iScala delivers on both aspects. The integration with Epicor Mobile Field Service gives customers extended mobility functionality as a standard option, benefitting companies today who use mobile technology as a driver for improved customer service. The decision support enhancements and the continual support for ever-changing local regulations will help businesses not only keep up with changing legislation, but also give them tools to control operations and create further efficiencies throughout their business cycles.”

Ziraka continued, “Additionally, a special bonus for manufacturing companies is that they will receive immediate value from the disassembly and repair processes, allowing unified processes across production units and eliminating the complexity of handling production functions across multiple iScala instances.”

Brand New Functionality The Revenue Recognition module is specifically built for customers that use Contract and Project Management modules, and it is designed to determine the conditions under which revenues and expenses are recognized. Advanced Credit Control introduces several enhancements to the iScala credit control capabilities. It supports the introduction of a new set of features that allows organizations to define a credit authorization/approval matrix consisting of up to 10 user-defined credit limit overrides. Each credit limit override is matched to a specific user permission. The credit overrides allow authorized users to release credit-stopped order lines for delivery.

The Business Transaction Control Engine (BTCE) sees the introduction of a new feature set that allows customers to control specific business transactions or business events for the sales, purchase and service management processes. For example, extended support for advanced License Control (LC) will allow companies to control what, when, why, how much, from/to whom specific products or raw materials can or cannot be purchased or sold.

Muldoon concluded, “The latest Epicor iScala release continues to give global businesses powerful support in areas such as disassembly and repair manufacturing processes, as well as extensive country specific functionality. The latest release also offers expanded transaction capacity for higher volumes, printing from snap search, and pre-packaged content for Epicor enterprise performance management (EPM) to help our customers run leading edge businesses.”

About Epicor Software Corporation Epicor Software (NASDAQ: EPIC) is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), human capital management (HCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.

Follow Epicor on Twitter: https://twitter.com/Epicor; http://twitter.com/EpicorEMEA

Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

UPDATED: Ross Systems Launches Ross in the Cloud, an ERP SaaS Solution Tailored for Process Manufacturing

Ross ERP Cloud Solution To Help Deliver Low Total Cost of Ownership

SHANGHAI, ATLANTA, Feb. 15, 2011 — Ross Systems, Inc. announced today the general availability of Ross in the Cloud, the software-as-a-service (SaaS) version of its popular Ross ERP suite of solutions that will help process manufacturing industries reduce their initial investment and minimize the costly burden of IT overhead and maintenance, while achieving low total cost of ownership.
This new solution is delivered on demand and managed, monitored and maintained by Ross experts in hosted data centers. Available in a monthly subscription pricing model based on number of users, application configuration and service term, Ross in the Cloud offers a secured cloud environment for its manufacturing, distribution and financial applications. Ross in the Cloud gives many small to medium-size businesses (SMBs) access to ERP capabilities previously only available to larger enterprises. Ross in the Cloud includes applications addressing financials, inventory control, manufacturing, maintenance management, process planning, purchasing, sales order process, vendor management inventory and business analytics, among other functionalities. The suite also includes TraceExpress, an innovative application that provides full backward and forward traceability in a highly intuitive and graphical display.
“Ross in the Cloud gives SMBs access to the latest technology without having to spend significant upfront capital investments,” said Ann Grackin of CEO of ChainLink Research. “In today’s marketplace, business efficiency is crucial for SMBs to be competitive in their markets.
Technology like Ross in the Cloud helps SMBs not only meet their efficiency goals but positions them to gain market share and ultimately improve their bottom line.”
“With Ross in the Cloud, Ross Systems gives enterprises choices in their deployment options, from on premise to on demand, to suit their current and future needs,” said Sherri Rodriguez, president of Ross Systems. “Ross Systems offers their cloud customers this unique flexibility to move easily to an on-premise solution later — if their business grows or demands change — without having to re-implement the software and disrupt their business. The new cloud ERP solution also helps reduce manufacturer’s overall operational IT costs and offers high scalability and security. Since manufacturers don’t have the headaches of maintaining a costly IT infrastructure, they can now focus on what they do best – run their business and maintain their competitive edge.”
About Ross Systems
Ross Systems is a subsidiary of CDC Software (NASDAQ: CDCS), a global provider of hybrid enterprise software applications and services. Ross Systems offers an on-premise ERP suite of solutions called Ross Enterprise and a cloud version of its ERP solutions called Ross in the Cloud. Ross’ ERP solutions can help manufacturers increase operational efficiencies, improve profitability, strengthen customer relationships and streamline regulatory compliance. Ross solutions offer industry-specific functionality for a variety of industries including food and beverage, life sciences, chemicals, metals and building materials. The comprehensive suite of solutions include functionality in ERP, financials, inventory control, manufacturing, track and trace, maintenance management, process planning, purchasing, sales order process, vendor management inventory and business analytics.
Cautionary Note Regarding Forward-Looking Statements
This press release includes “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995, including statements relating to Ross in the Cloud, our beliefs regarding the benefits of Ross in the Cloud, our beliefs regarding the potential effects and benefits for users of our products, including reduced costs, improved quality, and other benefits, and other statements that are not historical fact, the achievement of which involve risks, uncertainties and assumptions. These statements are based on management’s current expectations and are subject to risks and uncertainties and changes in circumstances. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements including, among others: the conditions of the process manufacturing industry; the continued ability of Ross Enterprise solutions to address industry-specific requirements of companies in the process manufacturing industry; demand for and market acceptance of new and existing Ross Enterprise solutions; development of new functionalities which would allow process manufacturers to compete more effectively; and changes in the type of information required to compete in the process manufacturing industry. Further information on risks or other factors that could cause results to differ is detailed in our filings or submissions with the United States Securities and Exchange Commission, including our Annual Report on Form 20-F for the year ended December 31, 2009, filed with the SEC on June 30, 2010, and those of our ultimate parent company, CDC Corporation, located at www.sec.gov. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise. Historical results are not indicative of future results.

Wholesaler of the Year Expands Relationship with Infor

Rampart Supply Selects Infor Advanced Mobile to Increase Inventory Visibility and Control

ATLANTA – Jan 20, 2011

Infor, a leading provider of business application software serving over 70,000 customers, today announced that Rampart Supply, recently selected as 2010 Wholesaler of the Year, has purchased Infor Advanced Mobile. The comprehensive mobile business platform integrates with Rampart’s existing Infor Distribution Enterprise solution to extend critical functionality to their mobile workforce in order to increase tracking of inventory in the warehouse and at customer locations.

News

  • Rampart Supply expands relationship with Infor with the selection of Infor Advanced Mobile to reduce costs and improve inventory control.
  • Rampart Supply uses Infor Distribution Enterprise and Infor Total Warehouse Logistics for warehouse management, order entry and inventory control processes.
  • Supply House Times recently announced Rampart Supply as its 2010 Wholesaler of the Year for its ability to grow despite an economic downturn.

What Rampart Supply Says

“Expanding in a time of economic recession and being recognized as Wholesaler of the Year is a testament to the strength of our team and the proficiency of our business processes,” said Colin Perry, CEO, Rampart Supply. “Infor Advanced Mobile will help make us an even stronger organization in 2011 by bringing greater inventory control to the systems that have enabled us to keep costs low and fuel our growth.”

What We Say

“World-class distributors use Infor Distribution Enterprise to optimize business transactions from their suppliers through to their customers, often across multiple locations with thousands of stocked and non-stocked items,” said Andy Berry, vice president and general manager, Infor Distribution. “We are proud that our solutions helped contribute to Rampart Supply’s growth, and we congratulate them on their recognition as Wholesaler of the Year.”

Additional Resources
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About Rampart Supply

Rampart Supply and Water Systems are full line wholesale distributors of commercial and residential plumbing, hydronic heating, and industrial pipe, valve, and fitting supplies.

About Infor

Infor is a leading provider of business applications, with over 8,000 employees serving over 70,000 customers in 125 countries. Infor focuses on two core beliefs: the importance of constant innovation and the value of laser focus on its customers. Infor delivers software that is simple to buy, easy to deploy, and convenient to manage.

Infor’s focus on automating key business processes and integrating over 70 acquisitions of proven and widely deployed application products has served its customers well. These customers include:

  • 8 of the top 10 aerospace companies
  • 9 of the top 10 high tech companies
  • 9 of the top 10 pharmaceutical companies
  • 80 of the top 100 automotive suppliers
  • 19 of the top 35 retailers
  • 9 of the top 20 electrical distributors
  • 4 of the top 5 brewers
  • Over  1,100 apparel and footwear companies
  • Over  1,100 state and local government agencies
  • Over 3,000 financial services companies
  • Over 7,000 machinery manufacturers

For additional information about Infor, please visit www.infor.com.

Navigating Through Supply Chain Dead Zones: JDA Offers Recommendations for Effectively Managing Global Logistics Challenges to Improve Delivery Performance

Scottsdale, Ariz. – June 23, 2010 – As supply chains become increasingly more global and complex, many companies face a progressively growing list of logistic challenges that can defer the efficient delivery of goods and quickly turn a reliable port into a supply chain dead zone. As supply chains stretch further across national boundaries, it is critical for companies to develop strategic capabilities to efficiently move goods from one country to another while mitigating risks.

“Risk management is an essential ingredient in logistics planning, particularly when it comes to global commerce,” said Danny Halim, vice president of industry strategies, JDA Software. “Many companies are still in reactive mode when it comes to adapting their global logistics network that is usually driven by factors or events outside of their control.”

JDA Software Group (NASDAQ: JDAS), The Supply Chain Company®, prepares companies for evolving challenges in global transportation and logistics, and offers these recommendations:

Strategically evaluate your company’s global logistics network. Companies should have the capability to evaluate and monitor the effectiveness of their global logistics network from their suppliers to the point of consumption on a continuous basis. Continuous network evaluation enables companies to quickly assess and rapidly adapt to cost and demand changes, especially when introducing new products or expanding into new markets. Global logistics networks are most effective with collaboration between all stakeholders across the extended supply chain. Failing to collaborate can result in extended lead times, late deliveries and higher supply chain risk.

Manage the risk factors. Companies must anticipate and manage all possibilities for disruption, using supply chain tools to conduct scenario analysis and develop viable options to mitigate risks. Making uninformed decisions based on inadequate data can hinder the timely delivery of goods and cause stock-out situations or product expiration. For example, companies considering expansion into China and India will quickly realize the inability to access detailed highway data until fully established in the country. While they may not be knowledgeable about network execution until actually conducting business there, factoring in contingency plans, building a proprietary transportation network, linking network design to inventory strategies and increasing safety-stock levels can help companies maintain service levels and effectively access global markets.

Link transportation to inventory management. Visibility into logistics and transportation schedules provides a better understanding of the global movement of goods and helps companies to maintain optimal inventory levels throughout their supply chains. Hedging against uncertainties has become a significant part of logistics costs in many developing or infrastructure-challenged countries. For example, when sourcing from China or India, a company may carry an average of 40 to 60 days of inventory in the United States, whereas sourcing from Mexico or South American countries will only require a company to carry 30 days of inventory. By carrying extra inventory, companies can avoid incurring exorbitant transportation and logistics costs when unexpected delays and trade barriers arise.

Optimize the product flow path. Ensuring that products flow efficiently and timely to the point of consumption is another important factor for a successful global supply chain strategy. Companies must carefully determine optimal distribution methods and transportation modes based on the velocity of the products, demand patterns, as well as handling and transportation costs. Unfortunately, one size doesn’t fit all, however. A company’s decision to optimize the flow path for each product may be different, or shift over time due to seasonality or economic factors.

To better navigate through supply chain dead zones, companies need to understand the complete picture of the risks in their global supply chains. The task of identifying the risks and then developing the most appropriate strategies can be very daunting. As a result, many companies rely on trusted supply chain partners to facilitate an objective, supply chain risk assessment process that covers the end-to-end supply chain, develop feasible strategies in a cost-optimal manner, deliver the solutions to realize business benefits and achieve a quick return on investment.

Added Halim, “JDA Software can provide the comprehensive assessment, strategy and proven technology to help thousands of companies around the world take their supply chains to the next level.”

To learn more about how JDA Software’s solutions and services help its customers to effectively navigate through supply chain dead zones, increase revenue and deliver quantifiable results, please visit www.jda.com.

About JDA Software Group, Inc.
JDA® Software Group, Inc. (NASDAQ: JDAS), The Supply Chain Company®, is a leading provider of innovative supply chain management, merchandising and pricing excellence solutions. JDA empowers more than 6,000 companies of all sizes to make optimal decisions that improve profitability and achieve real results in the discrete and process manufacturing, wholesale distribution, transportation, retail and services industries. With an integrated solutions offering that spans the entire supply chain from materials to the consumer, JDA leverages the powerful heritage and knowledge capital of acquired market leaders including i2 Technologies®, Manugistics®, E3®, Intactix® and Arthur®. JDA’s multiple service options provide customers with flexible configurations, rapid time-to-value, lower total cost of ownership and 24/7 functional and technical support and expertise.

– 30 –

This press release contains forward-looking statements that are made in reliance upon the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are generally accompanied by words such as “can,” “will,” “ensure,” “help,” “enable” and “expect” and other words with forward-looking connotations. In this press release, such forward-looking statements include, without limitation, Mr. Halim’s remarks that customers can benefit from JDA’s assessments, strategies and solutions. The occurrence of future events may involve a number of risks and uncertainties, including, but not limited to: (a) our solutions may not perform exactly as we anticipate; (b) there may be implementation and integration problems associated with our solutions; and (c) other risks detailed from time to time in the “Risk Factors” section of our filings with the Securities and Exchange Commission. Additional information relating to the uncertainty affecting our business is contained in our filings with the SEC. As a result of these and other risks, actual results may differ materially from those predicted. JDA is not under any obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.

“JDA” and “i2” are trademarks or registered trademarks of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” or “i2” is a trademark and/or property of JDA Software Group, Inc.

Deacom Appoints Amanda Mackedanz as Senior Product Consultant for ERP Solution

WAYNE, PA – June 22, 2010 – Deacom, Inc., producer of the DEACOM Integrated Accounting and Enterprise Resource Planning (ERP) Software System for mid-to-large sized building component and batch process manufacturers, announces that Amanda Mackedanz has joined the company as a Senior Product Consultant.

Ms. Mackedanz, formerly with ProcessPro Software, will be responsible for working with manufacturing companies in determining their business process requirements and helping to fulfill those requirements simply and efficiently.

“Amanda will be an integral part of our sales team in helping to better serve our prospective customers,” says Deacom President Jay Deakins. “We look forward to watching her flourish here at Deacom.”

The DEACOM ERP System simply manages all areas of a manufacturer – from inventory control and warehouse management, to Customer Relationship Management (CRM) and accounting – in one software system.

According to Ms. Mackedanz, “DEACOM truly simplifies complex business processes for manufacturers, from its intuitive design to its seamless implementation and support. This ability to assist manufacturers in improving each area of their business is an exciting opportunity, and I’m thrilled to be a part of it.”

To learn more about the DEACOM Integrated Accounting and ERP Software System or to schedule an online demonstration, call 610-971-2278 ext. 15 or visit www.deacom.net.

About Deacom, Inc.

Headquartered in Wayne, PA, Deacom, Inc. is the producer of DEACOM, a complete accounting and Enterprise Resource Planning (ERP) system for building component and process manufacturers with difficult-to-handle requirements. The DEACOM System seamlessly links all departments within a manufacturing company, providing a comprehensive view of the entire operation. By making complex issues simple, Deacom helps streamline manufacturing business processes to maximize productivity and profitability.

Sage Selected As Preferred Vendor By New York eHealth Collaborative

Sage North America Healthcare division a leading provider of electronic health record (EHR) and practice management software, has been named a preferred vendor by the New York eHealth Collaborative Regional Extension Center (NYeC REC), one of the largest nonprofit RECs in the country. The Sage Intergy EHR system will be available to all NYeC’s participating providers.

As part of the nationally subsidized program, NYeC recently received $27 million in federal funds provided in the American Recovery and Reinvestment Act of 2009 to help New York state providers adopt EHRs to improve patient care. NYeC will provide recommendations, insight and step-by-step technical assistance to healthcare providers to assist their efforts to implement the technology upgrades to qualify for meaningful use incentives.

NYeC is part of an extensive network of 60 RECs that serves as a neutral source for EHR and HIT-related information as providers seek to navigate EHR options and select vendors that meet meaningful use requirements. NYeC performed an exhaustive analysis of vendors in the HIT landscape prior to recommending solutions to its physician base. Sage is one of five vendors selected to serve NYeC’s members.

“Those clinics and providers who adopt EHR technology early will be in a better position to use the technology tomorrow, and will be better equipped to keep their patients engaged and loyal to their practices,” said Paul Wilder, Director of Healthcare IT Adoption at NYeC Regional Extension Center. “Early adopters also will be able to deliver higher quality of care and attract and retain new providers.

“We sought companies with a proven track record of success in New York state who demonstrated a commitment to serving NYeC’s clinical partners. Sage met our standard with its Intergy line of products and services. We look forward to their continued success as they help providers implement and take advantage of fully automated EHRs in their practice and enable their achievement of meaningful use. Sage supports our goal to increase quality of care and improve public health and we look forward to a successful partnership.”

Clinics eligible to utilize NYeC’s subsidized services include Priority Primary Care Providers (PPCP) in the area of family medicine, obstetrics, and gynecology, general internal or pediatric medicine. In addition, practices must be either individual or a small group practices (defined as 10 or fewer professionals with prescriptive privileges in the practice) primarily focused on primary care; public and critical access hospitals; and community health centers and rural health clinics.

“NYeC is very advanced in the implementation of its Regional Extension Center Services—and their work in creating a health information infrastructure to support clinicians and consumers with information at the point of care, while working with clinicians to help enhance quality and outcome measures, is a roadmap to true healthcare transformation,” said Ken Ernsting, Sage Vice President of Business Development. “As a leader in the EHR space, we’re excited to be working with an organization that is quickly connecting with their clinical community and look forward to the opportunity to meet NYeC’s goals and help its thousands of members improve patient care while they improve their practice’s efficiency.”

About New York eHealth Collaborative

The New York eHealth Collaborative (NYeC) is the federally designated Regional Extension Center for all areas of New York State except New York City. Founded by health care leaders across the state, with leadership and support from the New York State Department of Health, NYeC is a public-private partnership that serves as a focal point for health care stakeholders to build consensus on state health IT policy priorities, and collaborate on state and regional health IT implementation efforts. More information about the NYeC Regional Extension Center is available at www.nyecrec.org. For information on NYeC visit www.nyehealth.org.

Latest Version of Epicor iScala Continues to Gain Momentum

IRVINE, Calif. – April 19, 2010 – Epicor Software Corporation has announced that Epicor iScala 2.3 SR2 – released last autumn as one of the broadest releases in the history of the Epicor iScala product line – has been shipped to over 200 customers in the EMEA region (Europe, Middle East and Africa), and to another 50 customers outside of EMEA. This is the most rapid and wide spread deployment of a new Epicor iScala release.

Designed for global business, the release features the extended functionality organisations need today in order to prepare to take advantage of the return to market recovery and growth. It includes significant new capabilities for improved business and hardware scalability with support for over one billion transactions per year, one hundred thousand different account posting rules and new support to scale out with additional cheep hardware to enable improved system response time and data throughput. To support businesses the strong GRC (Governance, Risk, and Compliance) functionality helps to minimise the risk of financial penalties and waste less time and resources on compliance matters. It is also SEPA-ready (Single Euro Payments Area), vital to companies doing business in the Euro area.

“Part of our ‘protect, extend and converge’ strategy, the latest version of Epicor iScala offers a robust platform for business growth while driving down cost to help companies cope with regular changes in local business requirements,” said Adam Prince, senior director product marketing for Epicor. “For example, every business with a banking relationship in the Euro area will eventually be affected by SEPA. It will impact all Euro fund movements, which means that any company that conducts business in Euros will need to be ready to comply with the new messaging format.” Once SEPA is fully in place, it will be possible to exchange Euro payments between any accounts within the SEPA zone as easily as it is today within single countries and banking networks. Common standards, faster payment settlement and simplified processing will help companies improve cash flow, reduce costs and facilitate access to new markets.

Another new feature is the new iScala Template Tool. With this tool organisations can simplify their compliance monitoring by quickly creating templates that identify the business critical data, including security roles and permissions, system parameters, feature activations and company data (e.g. standard item codes, suppliers, accounts or customers). Any company within the organisation can then be compared at any time against the template creating a quick way to identify changes and issues that may need follow-up investigation. The Compare & Enforce version of the tool goes one step further, enabling administrators to select template discrepancies and then reset the live system back to the default template values.

Sodexo, provider of Quality of Daily Life Solutions, has been using Epicor iScala solutions for over 15 years in Russia, and decided to upgrade to the latest version because of its extended security features and improved manufacturing functionality. “We have already realized a number of benefits with Epicor iScala, such as streamlined local accounting processes and better operational control due to running a single data source across applications,” said Michael Salozhin, IST financial applications manager for Sodexo Russia. “It was therefore a natural choice for us to upgrade and we are delighted with the new features, and the possibility we now have to work with Microsoft Reporting Services directly from the Epicor iScala system. We also notice that the speed of the system has greatly improved – a clear bonus when you work with such large amounts of data as we do.”

“With long experience of doing business in the variety of markets that exists in the EMEA region, we are well placed to advise organizations on how to turn overhead and cost into control and insight,” said Prince. “We focus on supporting businesses as they grow and change, and with the improved business scalability that this latest release offers, organisations can plan for future growth in a controlled and managed manner, with demonstrable return on investment.

About Epicor Software Corporation
Epicor Software Corporation delivers business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional, or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.

100 Days and Beyond: SAP Co-CEOs Chart Course of Customer-Driven Product Strategy

FRANKFURT, Germany and ORLANDO, Fla. – May 18, 2010 – Marking their 100th day as co-CEOs of SAP AG (NYSE: SAP), Bill McDermott and Jim Hagemann Snabe today addressed an on-site and online audience of 50,000 customers, partners and employees at SAPPHIRE® NOW, being held simultaneously in Frankfurt, Germany, and Orlando, Florida, May 17-19, 2010. In their keynote speeches, the co-CEOs acknowledged that a convergence of market forces – including globalization, industry consolidation, mobility and an explosion of data – are changing how business is run. Successful business leaders are viewing this convergence as a defining moment, one that compels enterprises to run better in real time, with unwired and sustainable operations. To help customers achieve these goals, McDermott and Snabe today outlined a product strategy that extends the availability of SAP product offerings on premise, on demand and on device – all orchestrated as networked solutions on the market’s most scalable, feature-rich and stable core platform.

Bill McDermott Identifies Leadership Characteristics of Best-Run Enterprises of the Future
Speaking live from Orlando and broadcast simultaneously in Frankfurt, McDermott acknowledged the unstoppable forces reshaping business today, and how companies will need to respond to grow their business, empower their people, inspire their customers and transform their business networks. Demonstrating that connectivity is creating data at an explosive rate, McDermott encouraged business leaders to take “the opportunity of the century” to create new insights out of this explosion of data. He also acknowledged that much of today’s needs for insight exceed yesterday’s technology, and that the time for change has come. Today’s leading companies require a “virtual boardroom” that enables workers at all levels of the organization – from the shop floor to the boardroom – to make better decisions in real time to grow the business. “SAP’s commitment to in-memory computing and technologies that enable real-time transparencies is helping companies gain the insight they need to make decisions that are best for the business,” said McDermott.

McDermott went on to say that enterprise workers today expect their business applications to be mobile and closer to the point of action. “When you mobilize people, they can do amazing work. It unlocks the value of your platform across the entire enterprise and allows people to literally make decisions in flight. Workers are no longer tethered to the desktop. In fact, mobility is the new desktop,” proclaimed McDermott. Citing mobility as an unstoppable force, McDermott announced that SAP is taking bold steps to unwire its customers. He referenced the recent news of SAP’s intent to acquire Sybase as an example of the company’s commitment to mobile technologies. The combined company will be the only provider of a full suite of enterprise software and next-generation business intelligence on any device at any place at any time, McDermott stated.

Finally, McDermott identified best-run businesses as those that are sustainable in the long term, not only environmentally, but economically and socially as well. Along with managing environmental concerns such as carbon emissions, smart companies are running lean to feed the innovation machine and compete in the global marketplace. Socially, customers will judge a business by its sustainability and compliance practices, and will vote with their wallets. “It takes a lifetime to build a brand, and just one incident to tear it down. One bad review on a website or blog can impact sales in a minute. In a volatile, digitized economy, managing risks and ensuring compliance has never been more crucial. Sustainability is the ultimate leadership priority,” stated McDermott. By consolidating redundant technologies and introducing sustainable alternatives, SAP customers have significantly cut IT spending and reduced environmental impact, all while enhancing customer loyalty.

“At SAP, we have galvanized our workforce and our entire ecosystem around a common purpose: to make every customer a best-run business,” concluded McDermott. “From our exhaustive conversations with customers to our revitalized development approach and product strategy, we are aligning ourselves to enable companies to take advantage of this defining moment, this convergence of market forces, to emerge better than they were before.”

Jim Hagemann Snabe Outlines Product Strategy to Help Businesses Run Better
Underlining companies’ opportunity to seek responsible growth, Snabe expanded on the technological implications of the market forces highlighted by his counterpart. Live from Frankfurt and broadcast in Orlando, Snabe outlined how SAP has always been at the forefront of the major IT shifts that mirror the business demands of the times – from the days of mainframe computers powering standardized processes at corporate headquarters to the era of globalization and client/server architecture across offices worldwide. Today, SAP is pursuing product strategy on three strategic pillars – on-premise, on-demand and on-device applications – to evolve IT with the key business shifts of this new inflection point.

Snabe first noted the shift in the ways businesses are connecting. “It is not just about optimizing your own processes for your own customers; it is about optimizing the entire value chain until the end consumer.” As companies build ever more connections and processes across their business networks, they can also share infrastructure in cloud computing environments. However, they still want to own the on-premise infrastructure and unique processes and capabilities that enable them to differentiate themselves from the competition. A second shift the co-CEO sees is the speed at which “people are connecting in new ways using digital environments,” where an uncontrollable information flow cannot be managed by a predictable process, and where “people decide what’s next.” And thirdly, in a world in which the amount of data doubles every 18 months, Snabe underlined that “We need to make faster decisions, and empower people throughout the organization, and not just the top — it requires complete new architectures to make it happen.”

Snabe underlined SAP’s unique commitment to ensuring consistency across all on-premise, on-demand and on-device applications, designing and orchestrating them to fit together as “networked solutions.” He reiterated the company’s commitment to extending its leadership in on-premise solutions and to continuing innovation in its flagship SAP® Business Suite and the SAP NetWeaver® technology platform, enabling customers to adopt new features at their own pace. “We will deliver ‘ Innovations 2010,’ which significantly enhances the business processes in SAP Business Suite and delivers them, without disruption, through enhancement packages.” Snabe told customers, “We think there is a game-changing moment in history where we can bring in-memory technology into analytics, and with that, get real real-time information as part of your on-premise installation.” Snabe encouraged the audience to tune in on the next day’s keynotes by SAP CTO Vishal Sikka and Supervisory Board Chairman Hasso Plattner to hear how SAP aims to eliminate the divide between transactional and analytical applications.

Snabe stated that SAP is committed to entering the on-demand market in a strong way, taking two approaches “with the clear intent to become the leader.” The first approach is line-of-business extensions for smaller-step processes such as sales force automation, expense management or talent management. He said SAP will differentiate itself with on-demand solutions that “integrate with the on-premise world in a seamless way, so that a lead doesn’t continue to be a lead; it becomes an order, a delivery, an invoice and a payment – most of which happens in the on-premise world.” The second is an “integrated on-demand suite approach, where companies have a collection of best practices to run their business end-to-end,” and do not have to install and configure hardware or software.

Snabe also illustrated SAP’s aims to become the undisputed leader in mobile business applications, reaffirming that SAP will deliver on-device applications for its established products and for new products such as the SAP® StreamWork™ application to support person-to-person collaboration, business processes and analytics across all leading mobile platforms – allowing customers to have their choice. SAP will also provide a gateway for partners and customers to create complementary applications. “My commitment to you is that we will accelerate the innovation power of SAP,” said Snabe. “We want to do this together with you, our customers, in close cooperation; we want to use this with our partners, in close cooperation. And jointly, I am confident that we can make businesses run better, people run better and the world run better.”

Co-CEOs Make Their Mark on 100th Day in Office
As their SAPPHIRE NOW keynote speeches fell on the 100 th day of their tenure as co-CEOs, Bill McDermott and Jim Hagemann Snabe took a moment to note their achievements thus far in the new role. Noting the solid start with a strong first quarter performance, they revealed that a first priority was to create a strategy focused on doubling SAP’s current addressable market. McDermott, Snabe and the company’s top managers also engaged with employees in informal, coffee corner sessions to hear their questions and ideas on strategy and execution. To accelerate the pace of product innovations, the co-CEOs also redesigned the company’s development approach to be more reminiscent of SAP’s start-up days, with small, agile development teams.

Replays of the co-CEO keynote and other SAPPHIRE NOW presentations are available at www.sapphirenow.com.

SAPPHIRE® NOW
With SAPPHIRE® NOW, SAP marks the next evolution of its SAPPHIRE customer conference and networking events, offering SAP customers, partners and prospects even more opportunities to engage in dialogue with peers, participants and thought leaders around the globe. Being held simultaneously in Orlando, Florida, and Frankfurt, Germany, May 17-19, 2010, this enhanced, real-time event connects attendees on site with global participants through state-of-the-art broadcast studios and a newly designed online experience that incorporates the latest social media and community functionality. Whether onsite or online, participants can gain insight on how innovative business solutions from SAP are enabling long-term, profitable business growth. For more information about the Orlando show, visit www.sapandasug.com; for the Frankfurt event, visit www.sap.com/sapphire/emea. Join the conversation via Twitter at @SAPPHIRENOW and visit the SAPPHIRE NOW Social Newsroom at sapphirenow.blogs-sap.com.

SAP and the Americas’ SAP Users’ Group (ASUG) are co-locating their premier events in Orlando, where the 2010 ASUG Annual Conference takes place May 16-20.

About SAP
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 97,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.

(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Copyright © 2010 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.

Callidus Software to Showcase New Sales Coaching Solution at WorldatWork Total Rewards Conference and Exhibition

SAN JOSE, CA–(Marketwire – 05/14/10) – Callidus Software Inc. (NASDAQ:CALD), the leader in Sales Performance Management (SPM), today announced it will showcase its new Sales Coaching solution at the 2010 WorldatWork Total Rewards Conference and Exhibition. The conference will be held May 16-19 at the Gaylord Texan Resort & Convention Center in Grapevine, Texas. The four-day event brings together compensation and benefits experts, HR professionals, and work-life specialists who are looking for new and innovative ways to help their organizations recover from the global economic challenges.

Callidus Software will be located in booth #530. For more information on the 2010 WorldatWork Total Rewards Conference and Exhibition, go to http://www.callidussoftware.com/newsroom/.

“We are very excited about the opportunity to demonstrate the benefits of our sales talent management solutions at this conference,” said Lorna Heynike, senior vice president of marketing at Callidus Software. “In today’s challenging economic climate, businesses are looking for additional ways after incentives to achieve higher returns on their sales investment. By driving even marginal gains in sales effectiveness through improved sales processes and coaching, businesses can drive significant gains in overall attainment and revenues. When these processes are based on performance indexes that tie back to compensation, sales buy-in and adoption is high, and the programs are highly effective.”

Attendees of the event will discover how Callidus’ solutions enable businesses to measure, classify, and reward the sales force against corporate KPIs. The new Coaching solution enables sales leaders to rank individual reps on standardized sales performance indexes, such as quota and earnings attainment, territory performance, and revenue growth. Root cause analysis of variations in these indexes then allows sales leaders to seamlessly correlate that performance with key behaviors, including deal profile, sales methodology, skills and competencies, and education and training. This highlights gaps that can be used to build targeted coaching programs to ensure the sales force consistently delivers on their targets.

Callidus Software’s award-winning solutions manage the entire sales talent lifecycle from on-boarding, to incentives and rewards, to talent development, while providing visibility into sales operations and financial performance. This gives customers the ability to align their sales force and channels with their business objectives to consistently and reliably execute on sales targets. The software is used by leading companies in a broad range of verticals including high-tech, telecommunications, banking, insurance, and pharmaceuticals. Since its inception nearly 15 years ago, the company has evolved into the most experienced, proven, and reliable SPM vendor in the marketplace. Callidus Software manages over $50 billion in incentives and compensation for more than 2 million payees in over 140 countries.

About Callidus Software®
Callidus Software (NASDAQ:CALD) is the market and technology leader in Sales Performance Management (SPM). Callidus’ customers gain a competitive advantage by maximizing sales cost efficiencies and driving improvements in sales execution. Our award-winning Software-as-a-Service (SaaS) applications set the standard for performance management of a company’s sales force and channel partners. Over 2 million employees and channel partners have their performance managed by Callidus Software. For more information, please visit www.callidussoftware.com.

© 1998-2010 Callidus Software Inc. All rights reserved. Callidus Software, the Callidus Software logo, and TrueComp Manager are trademarks, service marks, or registered trademarks of Callidus Software Inc. in the United States and other countries. All other brand, service or product names are trademarks or registered trademarks of their respective companies or owners.

Cincom Helps Guide Winning Conversations at Absa Bank

CINCINNATI – May 6, 2010 – Software and services provider Cincom Systems (http://www.cincom.com/) announces that Absa Group, a subsidiary of Barclays Bank PLC and one of the largest financial services organizations in South Africa, has selected Cincom Synchrony to improve customer experience through the company’s contact center and other customer interaction channels.

Absa worked with IBM Global Business Services (GBS) to develop a roadmap to achieve the company’s business goals. Absa then selected IBM Premier Business Partner Cincom’s Synchrony software.

Key Results

  • Synchrony has improved loan processing efficiency by over 90% resulting in expected increases in sales revenue (up to 30%) and customer loyalty for the bank
  • Synchrony reduced agent training by 50%

Synchrony guides the agent, step-by-step, in even the most complex customer-service and upselling situations. It harnesses silos of knowledge, data, and resources into a single guidance center that instantly presents agents with insights about each customer. The consolidated contextual single customer view and the intelligent guidance adapt dynamically based on the context of each customer.

“Cincom Synchrony is having a huge impact on our business. We initially chose Cincom because of the capabilities of Synchrony and its value in terms of enabling our Customer Experience strategy,” said Stelios Vakis, head of Change and Systems, Absa. “But in the end, Cincom’s outstanding support—even with our companies headquartered on two different continents—has impressed our organization the most. Cincom has been a partner in the truest sense.”

Hear more about Absa’s Customer Experience Management implementation in this live webcast May 26th titled “Power to the People: How Absa Bank Empowered its People to Deliver Better Customer Experiences”. (Register at www.cincom.com/powertopeople).

Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers, Synchrony guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

About Cincom

For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps contact centers differentiate and outperform through customer experience management.

Epicor(R) Reports 2010 First Quarter Results

IRVINE, CA, Apr 28, 2010 — Epicor Software Corporation (EPIC) , a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today reported financial results for its first quarter ended March 31, 2010. All results should be considered preliminary pending the Company’s filing of its quarterly report on Form 10-Q.

Epicor chairman, president and CEO George Klaus commented, “We had a strong start to 2010 highlighted by organic first quarter software license revenue growth of 23% over the first quarter of 2009, which helped drive $8.8 million in free cash flow. This strong year-over-year organic software growth validates our belief that our markets are strengthening and that Epicor 9 is creating more opportunities for our sales force. We expect to maintain this momentum as pipelines continue to grow across all of the industry verticals and geographies we address.

“Because of the investments we made throughout the downturn in 2008 and 2009 and the momentum we are generating with Epicor 9,” Klaus said, “we believe we have the unique opportunity to drive software growth rates that will outpace the market. Software growth ultimately drives additional significant revenue streams for Epicor since more than 80% of our revenues from a customer come after the initial software sale. We plan to capitalize on our strengthening pipelines and improving close rates by continuing to prudently invest in our business, while ensuring we continue to drive revenue growth, strong cash flows and profitability.”

Total revenue for the 2010 first quarter was $99.3 million, with breakeven GAAP net income. This compares to 2009 first quarter revenue of $98.7 million, and a GAAP net loss of $1.6 million, or loss of $0.03 per diluted share.

Non-GAAP(2) net income for the 2010 first quarter was $5.7 million, or $0.10 per diluted share, compared to non-GAAP net income of $4.7 million, or $0.08 per diluted share in the 2009 first quarter.

2010 First Quarter Revenue by Segment: 2010 first quarter license revenue was $16.2 million, up more than 23% year over year when compared to 2009 first quarter license revenue of $13.2 million. 2010 first quarter maintenance revenue grew year over year by 2% to $48.0 million when compared to 2009 first quarter maintenance revenue of $46.9 million. Consulting revenue was $31.1 million in the 2010 first quarter, down from 2009 first quarter consulting revenue of $31.5 million. Hardware and other revenue for the 2010 first quarter was $4.0 million, down year over year when compared to hardware and other revenue of $7.2 million in the prior year’s first quarter.

Balance Sheet Summary: The Company’s balance sheet at March 31, 2010, included cash and cash equivalents of $104.5 million. The balance sheet benefited from free cash flow of $8.8 million during the 2010 first quarter. The Company’s total debt balance as of March 31, 2010, consists primarily of the $230 million obligation to holders of the Company’s 2.375% senior convertible notes (less a debt discount of $40.1 million) and $67.5 million of borrowings under the Company’s credit facility, currently priced at LIBOR plus 4.0%.

At the end of the 2010 first quarter, net accounts receivable was approximately $83.5 million. The Company had solid cash collections of approximately $116 million during the 2010 first quarter. Days sales outstanding (DSOs) in the 2010 first quarter were 76, up when compared to 74 in the fourth quarter of 2009. Deferred revenue at the end of the 2010 first quarter was $97.9 million.

Business Outlook: For Epicor’s 2010 second quarter, total revenue is expected to be $104 to $106 million, with non-GAAP earnings per diluted share(3) for the 2010 second quarter expected to be $0.12 to $0.14.

Earnings Conference Call

The Company will hold an investor and analyst conference call today at 5:00 p.m. Eastern Time/2:00 p.m. Pacific Time.

When: Wednesday, April 28, 2010
Time: 2:00 p.m. PT
Dial in: +1 (888) 417-8531 or outside the U.S. +1 (719) 325-2404
Conf ID: Epicor 2010 First Quarter Earnings Call
http://ir.epicor.com

On the call, chairman, president and CEO George Klaus and executive vice president and CFO Michael Pietrini will review 2010 first quarter earnings. Investors and analysts are invited to participate on the call. Please dial in approximately ten minutes prior to start time. A live audio-only webcast of the call will be made available to the public on the Company’s Web site at http://ir.epicor.com and will be archived for thirty days following the call on the Company’s Web site.

(1)Free cash flow is a non-GAAP measure. The Company calculates free cash flow as adjusted EBITDA, plus stock-based compensation, less capital expenditures, cash paid for income taxes and net interest. Please refer to the table below for a complete reconciliation.

(2)Please see the reconciliations to GAAP measures provided at the end of this press release.

(3)The Company’s 2010 second quarter non-GAAP earnings per diluted share guidance excludes current expectations for second quarter amortization of intangible assets of approximately $7.1 million, second quarter stock-based compensation expense of approximately $2.8 million and approximately $2.1 million in non-cash interest expense for the first quarter related to amortization of debt discount. 2010 second quarter non-GAAP earnings per share expectations assume a weighted average share count of 59.8 million shares.

About Epicor Software Corporation

Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.

Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Forward-Looking Statements

This press release contains certain statements which constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements regarding expected revenues (including growth rates), earnings and earnings per share (including on a non-GAAP basis), non-GAAP free cash flow, the Company’s products, market share, business model, sales pipelines and opportunities, competitive advantage and other statements that are not historical fact. These forward-looking statements are based on currently available competitive, financial and economic data together with management’s views and assumptions regarding future events and business performance as of the time the statements are made and are subject to risks and uncertainties. Actual results may differ materially from those expressed or implied in the forward-looking statements.

Such risks and uncertainties include, but are not limited to, changes in the demand for enterprise resource planning products, particularly in light of competitive offerings; the timely availability and market acceptance of new products and upgrades, including Epicor 9; the impact of competitive products and pricing; the discovery of undetected software errors; changes in the financial condition of Epicor’s major commercial customers and Epicor’s future ability to continue to develop and expand its product and service offerings to address emerging business demand and technological trends; and other factors discussed in Epicor’s annual report on Form 10-K for the year ended December 31, 2009 and other reports Epicor files with the SEC. As a result of these factors the business or prospects expected by the Company as part of this announcement may not occur. Epicor undertakes no obligation to revise or update publicly any forward-looking statements.

Non-GAAP Financial Measures

This press release contains non-GAAP financial measures. In evaluating the Company’s performance, management uses certain non-GAAP financial measures to supplement consolidated financial statements prepared under GAAP.

Non-GAAP Earnings Measure. The Company uses non-GAAP earnings measures, adjusted EBITDA, EBITDA margins and free cash flow in this press release. Management believes these non-GAAP measures help indicate the Company’s baseline performance before gains, losses or charges that are considered by management to be outside on-going operating results. Accordingly, management uses these non-GAAP measures to gain a better understanding of the Company’s comparative operating performance from period-to-period and as a basis for planning and forecasting future periods. Management believes these non-GAAP measures, when read in conjunction with the Company’s GAAP financials, provides useful information to investors by offering:

— the ability to make more meaningful period-to-period comparisons of
the Company’s on-going operating results;
— the ability to better identify trends in the Company’s underlying
business and perform related trend analysis;
— a better understanding of how management plans and measures the
Company’s underlying business; and,
— an easier way to compare the Company’s most recent results of
operations against investor and analyst financial models.

The non-GAAP financial measures for 2009 and 2010 used by the Company are defined to include deferred revenues from NSB that were adjusted to fair value as required by purchase accounting in accordance with GAAP reporting, and to exclude amortization of intangible assets, stock-based compensation expense, amortization of long-term debt discount from the Company’s May 2007 convertible note offering, the write-off of debt issuance fees, restructuring and other, which include costs associated with workforce reductions and a Venezuela currency devaluation. The non-GAAP financial measures for 2010 used by the Company are also defined to reflect income taxes at a 38% tax rate.

Management believes that the expense associated with the amortization of acquisition-related intangible assets is appropriate to be excluded because a significant portion of the purchase price for acquisitions may be allocated to intangible assets that have short lives and exclusion of the amortization expense allows comparisons of operating results that are consistent over time for both the Company’s newly acquired and long-held businesses. Management also believes that the exclusion of stock-based compensation allows for more accurate comparisons of our operating results to our peer companies because of varying available valuation methodologies, subjective assumptions and the variety of award types which effect the calculations of stock-based compensation. Management believes it is appropriate to exclude the Venezuela currency devaluation charge, the write-off of debt issuance fees and the amortization of long-term debt discount from the Company’s May 2007 convertible note offering, as well as restructuring and other charges, which included costs associated with the integration of NSB into Epicor and costs associated with workforce reductions, because these charges are not related to the Company’s ongoing business operations and it allows for more accurate comparisons of our operating results to our peer companies. Finally, management believes that using a 38% tax rate is appropriate because it allows comparisons of our operating results that are more consistent with prior periods presented, as well as more accurate comparisons of our operating results to our peer companies.

General. These non-GAAP measures have limitations, however, because they do not include all items of income and expense that impact the Company’s operations. Management compensates for these limitations by also considering the Company’s GAAP results. The non-GAAP financial measures the Company uses are not prepared in accordance with, and should not be considered an alternative to, measurements required by GAAP, such as operating income, net income and income per share, and should not be considered measures of the Company’s liquidity. The presentation of this additional information is not meant to be considered in isolation or as a substitute for the most directly comparable GAAP measures. In addition, these non-GAAP financial measures may not be comparable to similar measures reported by other companies.

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