Microsoft Acquires Parature to add Leading Customer Self-service Suite to Microsoft Dynamics CRM

Acquisition to Accelerate Microsoft Dynamics’ Vision to Help Organizations Deliver Amazing Customer Experiences. Microsoft Corp. on Tuesday announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. The acquisition will add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations deliver…