Is Your ERP Strategy Hurting Your Bottom Line?

Have you ever considered that your enterprise software strategy may be hurting your business more than it is helping? Most of us focus on the potential business benefits of leveraging enterprise systems, but few consider that we may be undermining our more noble intentions. With all the industry hype around various types of ERP and…

Microsoft Unveils new Marketing, Customer Care and Social Listening Capabilities

New Microsoft Dynamics CRM release introduces Microsoft Dynamics Marketing, strengthens customer care and unveils social for everyone in Microsoft Social Listening. Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive set of new Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the right way at the…

Tips to Select the Right CRM System

While many ERP vendors have seen growth slow and markets mature over the last several years, CRM vendors appear to be on a roll. CRM systems such as Salesforce, Microsoft Dynamics CRM and Sage CRM have made a great deal of inroads in a market that has often times been more skittish to bite off…

Microsoft Acquires Parature to add Leading Customer Self-service Suite to Microsoft Dynamics CRM

Acquisition to Accelerate Microsoft Dynamics’ Vision to Help Organizations Deliver Amazing Customer Experiences. Microsoft Corp. on Tuesday announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. The acquisition will add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations deliver…

SAP Named Leader in Global CRM Software Market

 SAP AG (NYSE: SAP) today announced it has been named the overall market share leader in the worldwide customer relationship management (CRM) market. According to the Gartner, Inc. report, “Market Share Snapshot: CRM Software, 2011,” SAP remained No. 1 with 19.3 percent of the total CRM market based on revenue for 2011, reflecting a 16.3 percent growth compared…

Cincom’s Louis Columbus Listed as One of the Top Influencers in CRM

Louis Columbus has extensive experience in CRM, sales, product configuration and multichannel management systems and strategies As with everything in life, there are influencers who impact the big picture, and CRM is no different. At the heart of CRM, is a group of well-informed people who impact the prospects, industries, investors and mindshare of companies.…

Infor Delivers Inforce Everywhere to Connect Salesforce CRM With ERP

Combining Salesforce CRM With ERP Data Boosts Customer Visibility and Drives Sales Infor, a leading provider of business application software serving more than 70,000 customers, today announced delivery of Inforce Everywhere, bringing the power of the back office to the front office. Inforce Everywhere is built natively on Force.com, salesforce.com’s social enterprise platform for employee…

Top Ten Predictions for ERP in 2012

This last year was another eventful time for the ERP software industry. Vendors continued to consolidate, the rate of ERP failures and lawsuits accelerated, and enterprise software technologies continued to evolve. Our company, Panorama Consulting Solutions maintained its aggressive growth and merged with TPG Solutions, reflecting the dynamic and evolving nature of the ERP market and…

Deacom to Begin Testing its Newly Developed SaaS Based CRM System

Deacom, Inc., producer of the DEACOM ERP software system for mid-to-large sized batch process manufacturing companies, has begun testing its newest product offering, a SaaS-based CRM system! The new technology is .NET and Java based and will be released in conjunction with an iPhone application developed using the Apple iOS tools. Jay Deakins, president of Deacom,…

Leading Analyst Firm Positions Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

Gartner, Inc. has placed Oracle’s Siebel CRM in the Leaders Quadrant of its 2011 report, “Magic Quadrant for CRM Customer Service Contact Centers.” Gartner Magic Quadrants position vendors within a particular market segment based on their completeness of vision and their ability to execute on that vision. According to Gartner, “Leaders demonstrate market-defining vision and…