We recently launched our online ERP database, where web-site visitors can review vendor data and rate ERP vendors on a number of criteria. This database asks visitors to rate their ERP vendor on variables such as functionality, pre-sales support, technical support, and a number of other key factors. While the ERP database is relatively new, initial responses are trickling in and some of the results are interesting.
First, when we originally launched the database, SYSPRO quickly became the top-rated vendor in terms of overall rating, with an average score of 9.4 out of 10. Cove, IFS, xTuple, and Infor were all not far behind with averages scores of 9.4, 9.2, 9.1, and 8.9 out of 10, respectively. While the data has shifted slightly, the initial results have stayed fairly constant.
There are a few interesting points about this data. First, the current top ten ERP vendors are all considered Tier II and Tier III solutions; none of the larger Tier I ERP vendors are at the top of the charts (e.g. SAP, Oracle, and Microsoft). An open source ERP provider (xTuple) is even among the top-rated ERP solutions.
Second, Tier II and Tier III ERP vendors were the first ERP providers to obtain the largest number of responses. Could this suggest that customers of these smaller ERP vendors are more engaged and satisfied with their solutions?
Although these are very preliminary results with fairly small sample sizes, it is interesting to see the patterns emerge. This is one of several useful data points that can be used as part of an effective ERP selection and evaluation process. We use a number of other proprietary tools and data points when helping clients choose the right ERP software, but this free online resource provides a good starting point.
What are your thoughts on your current ERP software vendor? Visit our online ERP database and share your ratings for your current software provider.