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SAP NEWSBYTE – June 23, 2010 – SAP America Inc., a subsidiary of SAP AG (NYSE: SAP), today announced the SAP® Safeguarding First program, a newly launched customer success initiative for SAP services partners in North America. The program is geared toward increasing the penetration of SAP Safeguarding in partner-led projects for SAP® software implementation and upgrade projects. IBM is the first SAP services partner to join the initiative and will propose SAP® Safeguarding services to eligible clients that choose to upgrade or implement SAP business applications.

The SAP Safeguarding First program enables SAP services partners, for the first time, to fully leverage SAP Safeguarding in their projects. SAP Safeguarding provides a customer-tailored approach that results in successful implementation, upgrade and IT operation improvement projects. This results in higher customer satisfaction, increased innovation cycles and reduced project costs.

SAP Safeguarding was developed from SAP’s collective knowledge of technical and configuration risks, both product and non-product related, gained from supporting more than 90,000 customers and their solutions. It is one of the best ways to reduce project and technical complexity. The services have been performed thousands of times around the globe. Leveraging these services guarantees the most complete and extensive knowledge base regarding SAP solutions is utilized for customers.

SAP Safeguarding provides teams with frequent and direct interaction to support and product engineers. They are experts in technical risk mitigation, solution configuration and optimization, as well as operational best practices.

As part of this initiative, The North American Safeguarding First Quality Award will be presented annually to recognize a partner that has successfully performed at an elite level.

“In winning the SAP Pinnacle Award 2010 for Global Customer Satisfaction, IBM’s commitment to customer satisfaction is proven once again,” said John Leffler, managing partner of IBM’s Global SAP Practice, IBM Global Business Services. “IBM views the SAP Safeguarding First initiative as an extension to this commitment, and we continue to work with SAP to advance other collective offerings to enhance customer success.”

“When a service such as SAP Safeguarding gets such phenomenal results and customer feedback, you simply have to broaden its reach,” said Ross Wainwright, executive vice president, North America Field Services, SAP. “The SAP Safeguarding First program will enable SAP services partners to offer SAP Safeguarding to help customers empower their IT staff with the knowledge gained by tens of thousands of implementations. Working with IBM enables SAP to extend our wealth of expertise and broaden the success of the SAP Safeguarding First program. Via our ecosystem, we can now multiply the potential of SAP Safeguarding services to bring compelling value to even more customers.”

For more information on SAP Safeguarding, visit For partners in North America interested in the SAP Safeguarding First program, contact your partner manager or visit the SAP Safeguarding First collaboration workspace (log-in required). Follow SAP on Twitter at @SAPnews.