Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced that Williams Lumber and Home Centers and BURNCO Landscape Centres have implemented Epicor Eagle Tablet POS to boost business efficiency and increase customer satisfaction.
Williams Lumber and Home Centers, an eight-location hardware, lumber, and building materials retailer, has operated their business with Epicor Eagle for six years. The company has now deployed Epicor Eagle Tablet POS to improve their sales process while out of the office. “Epicor Eagle Tablet POS is one of the best business enhancements I have ever seen,” said Frank Trippi, IT director for Williams Lumber and Home Centers. “This solution has been a huge advancement for Williams Lumber — it allows our outside sales associates to create orders on the road without having to use secondary programs that are known to be cumbersome on tablets. Using Eagle Tablet POS, the order taking process is faster and it allows us to have a ‘register’ at every job site. It has been very beneficial for our stores to use this technology considering RF guns are expensive and tablets are much more affordable and efficient.”
Epicor Eagle Tablet POS is an easy-to-use mobile application that helps retailers accelerate checkout, review product availability and details, and capture customer information at the touch of a finger. Easily integrated with customer loyalty programs and mobile payments, Eagle Tablet POS gives businesses the freedom and flexibility to service their customers anywhere.
BURNCO Landscape Centres, the landscape division of BURNCO Rock Products Ltd., is known in Western Canada as the “one stop shop” for landscape supplies and accessories. When the company experienced overwhelming floods in Calgary, Canada during the summer of 2013, Epicor Eagle Tablet POS was instrumental in helping them get their business back up and running after the devastation.
“Eagle Tablet POS is the way to go,” said Steven Sample of BURNCO Landscape Centres. “When the flood happened we knew our business had to meet customer needs — we used the Epicor solution with our tablets to take care of our customers. Our house-charge customers make up an important part of our daily business, and we were able to process their transactions effortlessly thanks to Epicor.”
“Without Tablet POS, BURNCO would’ve been in a lot more trouble,” said Sample. “In light of a tragedy, we made one aspect of our customers’ day a little easier. They came into our store, selected their products, then simply signed the order with their finger directly on the tablet and we emailed them an invoice. This process has been a big improvement for us.”
“We are pleased to partner with businesses like Williams Lumber and Home Centers and BURNCO Landscape Centres — they have seen the results of improved efficiency and enhanced customer experiences with Epicor Eagle Tablet POS,” said Craig McCollum, executive vice president and general manager. “This business-enhancing tool helps retailers provide exceptional and more personalized customer service.”
Additional features now available with Epicor Eagle Tablet POS include:
- Capability to accept credit card payments and on-account transactions anywhere
- Instant customer account and loyalty information retrieval
- Signature capture enabled
- Transaction suspend and barcode printout capabilities
- Advanced item lookup – on-hand inventory, item pricing, and more
To learn more about Epicor Eagle Tablet POS, please contact your Epicor representative, call Epicor toll-free at (888) 463-4700, or email [email protected].