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As many of you know, Panorama is hosting ERP Boot Camp this week. There’s only one more day to go and so far, the experience has been absolutely terrific. We’ve got a room packed (standing room only!) full of some of the brightest, most informed and inquisitive professionals I’ve ever met from private organizations, governmental agencies and ERP software companies across the world. Suffice it to say, listening to smart, impassioned discussions about everything from business blueprinting to implementation strategy to benefits realization activities has made the time fly by. The unlimited coffee and desserts help too.

Today, Eric and I presented an overview of organizational change management for ERP system implementations. Probably one of the most exciting parts of the talk (for me at least) was leading the group through an OCM exercise tied to their internal marketing communications strategies. If you’re about to embark on ERP software selection or implementation, it would behoove you to take some time to go through this exercise on your own and start the long (and possibly hairy) process of aligning your staff in support of the project.

DESIRES: What are the desired impacts or benefits of this project on your organization?
EMOTIONS: What are the emotions that your employees have had – or you expect them to have – about this project?
EFFECTS: How could these emotions impact your organization or its operations?
TACTICS: How is your organization going to manage these emotions, or what ways do you think they should manage these emotions to get back to the desires?

The idea is that all of your organizational change tactics must work to assuage (or validate, if you’re lucky!) the emotions of your employees and minimize the negative effects these emotions could have so that your organization can achieve its desires. Sounds simple, I know, but it’s worthwhile to commit these ideas to paper. That way, when you go to draft your OCM communications plan, you’ll already have some of your key messages about the benefits of the ERP implementation, know which emotions or feelings the plan will have to address and have some of the tactics to include at the ready.

If you’d like to learn more about organizational change management (which is arguably the key to a successful ERP implementation), don’t miss our next webinar on the subject, Managing Organizational Change Management in Your ERP Implementation (October 20 at 10 a.m., MT).

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