Adds Leading Customer Service Cloud Capabilities to Power Great Customer Experiences
Companies need to deliver a unified, personalized, and relevant customer experience to their customers throughout the marketing, selling, support and service phases of the customer journey to maximize loyalty, advocacy and repeat business.
RightNow’s leading cloud-based Customer Service offering helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, and will be a key component of the Oracle Public Cloud.
The combination of Oracle’s leading marketing, sales, ecommerce, search and business intelligence software with RightNow’s leading service capabilities, helps companies power great customer experiences in a seamless, personalized way across all channels and customer touchpoints: including on the web, in a store, over the phone or via mobile devices.
Customers have overwhelmingly supported the transaction since it was announced. In fact, RightNow just completed the largest subscription booking quarter ever in the company’s history.
Oracle executives will provide more details on the product strategy for the combined Oracle and RightNow offering, during a webcast presentation on January 31 at 9:00am PT. More information on this announcement and the webcast can be found at http://www.oracle.com/rightnow.