SAN MATEO, Calif. — February 16, 2010 —NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software suites, today announced that Wireless Matrix Corporation (TSX: WRX), a premier provider of advanced wireless data solutions including GPS and fleet management systems, has completely integrated its business operations on the NetSuite OneWorld platform. As a result, Wireless Matrix has eliminated numerous cumbersome, manual processes, staked out a competitive advantage through superior service, and reduced reliance on new hires to serve a rapidly growing customer base. NetSuite met Wireless Matrix’s aggressive deployment goals while building numerous customized business processes and production system data links with SuiteFlex, NetSuite’s platform for business process and customization and verticalization. For more information about NetSuite customers please visit www.netsuite.com/customers.
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The complexities of Wireless Matrix’s three distinct lines of business and the retention of several production systems required NetSuite to deliver highly tailored business processes in a short period of time. NetSuite supports the deep and intricate relationships between components and products necessary to Wireless Matrix’s manufacturing floor. Previously Wireless Matrix used an assortment of front- and back-office applications for its business processes, including Made2Manage ERP (by Consona), Salesforce.com, and Remedy. Now, Herndon, VA-based Wireless Matrix relies on NetSuite OneWorld for ERP, sales automation, marketing, manufacturing, work orders and RMAs, inventory, and customer support.
NetSuite Professional Services conducted the Wireless Matrix rollout, ensuring that the company transitioned quickly and effectively to their new working environment, delivering customized support for the company’s intricate manufacturing, fulfillment, and customer service processes. “The NetSuite team was extremely knowledgeable and customer service-oriented, and worked to make sure we were happy with the implementation,” said Maria Izurieta, Wireless Matrix CFO. “They spent a significant amount of time understanding our business so that the end result would meet our needs.”
Founded in 1991, Wireless Matrix delivers wireless data services as well as GPS-based fleet management software solutions to a diverse clientele in the transportation and retail industries. As a rapidly growing organization which completed two major acquisitions in recent years, the company’s operations were largely isolated along three functional lines, and heavily tied to manual and paper-bound processes. Sarbanes-Oxley compliance for the publicly-held company was difficult, and Wireless Matrix had difficulty adding new customers without costly increases in headcount.
After vetting over a dozen options, Wireless Matrix selected NetSuite OneWorld, the only comprehensive cloud computing enterprise management solution. NetSuite’s always-available, enterprise-wide scope means that everyone from operational staff to top executives can gain a clear and comprehensive picture of Wireless Matrix’s activities at any time.
With unified processes and a single version of the truth, Wireless Matrix has seen improvements across the board, including faster RMA processing and more accurate reporting and billing. Process controls and accountability make the company’s reporting more authoritative and Sarbanes-Oxley compliance easier to manage. By integrating with Wireless Matrix’s existing manufacturing, provisioning, and customer usage monitoring software using SuiteTalk technology, NetSuite supported the company’s existing world-class business processes while improving corporate-wide visibility. Wireless Matrix has gained cost efficiencies by replacing disconnected systems, improving visibility and agility, and holding the line on payroll even as the company continues to grow.
For more information about NetSuite, please visit www.netsuite.com.
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