End-to-End Omnichannel Commerce Solution Now Available to Unite B2B and B2C Operations, Multi-Language, Multi-Currency and Multi-Country Tax and Compliance Capabilities Enable Rapid International Commerce Business Growth
NetSuite Inc., the industry’s leading provider of cloud-based financials / ERP software suites, today announced the availability of NetSuite SuiteCommerce for UK businesses, bringing the Commerce as a Service (CaaS) capabilities of the platform to one of the most innovative retail markets in the world. Key to the NetSuite Commerce as a Service initiative is NetSuite SuiteCommerce, a new commerce-aware platform that enables businesses to manage interactions with other businesses and directly with consumers on a single cloud platform across multiple touchpoints including websites, smartphones, tablets, in-store and social media, delivering an enhanced customer experience, working seamlessly with NetSuite’s advanced order management capabilities.
NetSuite SuiteCommerce is designed to support a wide range of commerce models, including subscription, usage-based, traditional commerce, and pay-as-you-go. SuiteCommerce supports multiple sales channels from smartphone or tablet right through to High Street stores. Operating on the core NetSuite ERP and CRM application, SuiteCommerce provides seamless order, inventory and customer management capabilities in one place, allowing commerce customers to track an order, customer issues, inventory and dispatch information – all in one place, in real-time.
NetSuite SuiteCommerce is the result of several years of development. SuiteCommerce exposes native NetSuite commerce capabilities—including merchandising, pricing, promotions, payment processing, support management, and customer management—as services that can be leveraged by any presentation layer, while providing an integrated back-end business management system. This data rich platform can deliver an Amazon-like experience, delivering personalized recommendations based on shopping history and browsing data strategic up- and cross-selling.
Among its many capabilities, SuiteCommerce Order Management is paramount in enabling commerce transactions regardless of touchpoint or currency. The SuiteCommerce Order Management System (OMS) offers unmatched billing capabilities such as payment capture, refunds, invoiced billing, usage-based, and recurring billing to support any type of desired customer interaction for B2B and B2C environments. In addition, SuiteCommerce OMS provides a robust, rules-based workflow technology to manage the lifecycle of a transaction – order-to-fulfillment-to-payment capture-to-repurchase. It reduces fraudulent orders and the amount of time spent reviewing them by providing intelligent review and exception capabilities that will raise red flags and place a hold on orders. It provides powerful back-office technology such as warehouse management capabilities including bin and lot tracking, pick/pack/ship fulfillment process, support for multiple warehouse locations, and the intelligence to select the appropriate warehouse based on each merchant’s business logic. SuiteCommerce can be integrated with local shipping services such as Royal Mail and Parcelforce to generate real-time rates, print shipping labels, and automatically send package tracking information to shoppers. All of these capabilities are delivered with the multi-currency and multi-tax support required to deliver seamless global commerce.
With many UK organizations continuing to face challenging domestic trading conditions, businesses of all sizes are now looking abroad for growth opportunities. However, managing the complexity of international growth profitably whilst also striving to delight customers and grow the business can appear to be an insurmountable challenge for commerce businesses running multiple disparate systems. Working seamlessly with the core NetSuite ERP/CRM business management application, NetSuite SuiteCommerce offers an ideal platform for international growth, with multi-language, multi-site, multi-company, multi-currency and multi-country tax and compliance capabilities. This empowers businesses to run commerce operations around the globe whilst managing them on the basis of real-time insight into how different channels, markets, products and sales staff are performing.
“The next transformation facing UK businesses is centered on how they interact with other businesses and their customers, and NetSuite SuiteCommerce is at the heart of this,” said Zach Nelson, CEO of NetSuite. “Expanding to new markets has often been prohibitively expensive with stone-age, on-premise applications; but now with NetSuite SuiteCommerce, profitable international growth becomes a real option for British commerce businesses.”
Today, NetSuite also announces a number of leading UK businesses that are already capitalizing on the capabilities of the NetSuite SuiteCommerce platform, including Blitz Sport, the UK’s leading supplier of martial arts equipment, 2Pure, an active lifestyle distribution company, Harvey Maria, a high-end flooring company and Baylis & Harding, a popular international bath and bodycare company. Blitz Sport in particular has seen a tenfold growth in international orders supported by SuiteCommerce, whilst continuing to manage the business from the UK.
New partnerships and capabilities from technology leaders active in the UK are also being announced by NetSuite today. The technology partners add SuiteApps and native integration that deliver a range of additional features supporting domestic and global commerce success, including payment processing with WorldPay, delivery management with MetaPack, cart abandonment recovery enhancement with SeeWhy and point-of-sale integration with Retail Anywhere.
A host of other technology partners continue to provide a sophisticated array of commerce solutions to adapt and enhance NetSuite’s SuiteCommerce platform for businesses’ individual commerce requirements including social ratings; reviews and conversations; social CRM; user-centric webstore design and product promotions. These partners’ solutions include BlueBridge One’s eCommerce Fraud Protector Solution and Webstore Auto Customer Register solution and Postcode Anywhere’s Address Validation & Auto-Correction solution. Other SuiteApps developed specifically for commerce include Infegy’s Social Radar for NetSuite, which provides advanced social media monitoring; Silverpop’s Engage B2B, a marketing automation tool; UpSellit’s Datahound Email ReMarketing, which provides highly targeted remarketing for site abandonment, Barilliance’s Cart Recovery and Cart Abandonment SuiteApps and MyBuys’s next generation cross-channel sales capability, which provides cross channel personalisation. Together, these technology partners are providing customers with a vast array of solutions to adapt and enhance NetSuite’s SuiteCommerce platform for their individual commerce requirements.
The new partnerships announced today include agencies Lightmaker, Group FMG, Webexpectations and Pod1 aimed at enriching NetSuite’s new SuiteCommerce platform, launched at SuiteWorld 2012. These partnerships form part of the new NetSuite Agency Programme; an alliance of leading creative digital agencies which have teamed with NetSuite to provide commerce businesses with the chance to combine superior interactivity, functionality and aesthetics with the highly flexible Web storefront and unique back-office integration of NetSuite’s SuiteCommerce platform.