The problem with large ERP implementations at high-profile organizations is that project teams are under an extremely high level of scrutiny. As if ERP projects weren’t hard enough in their own merit, well-known organizations have the added pressure of knowing that any slip up or failure will likely be well covered by the press.
The City of Paris recently went through its own high-profile ERP implementation. However, the results weren’t necessarily good: constituents were unhappy, major projects were put on hold, and other operational difficulties were all caused by their troubled ERP implementation
The good news is that these types of projects can often provide lessons learned for the rest of us. As the City of Paris’ example demonstrates, many of the difficulties faced by the project could have been avoided through better project planning, project management, and organizational change management. Finally, some could argue that perhaps a better ERP software selection process would have helped their project.