Gartner, Inc. has placed Oracle’s Siebel CRM in the Leaders Quadrant of its 2011 report, “Magic Quadrant for CRM Customer Service Contact Centers.” Gartner Magic Quadrants position vendors within a particular market segment based on their completeness of vision and their ability to execute on that vision.
According to Gartner, “Leaders demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment.”
“We believe Oracle’s Siebel CRM placement in Gartner’s Leaders Quadrant is further confirmation that Oracle is innovating and delivering the standard for call and contact centers,” said Anthony Lye, SVP of Oracle CRM. “Oracle’s Siebel CRM helps organizations deliver quicker, better, and more-efficient customer service, while cutting costs at all touch points around the globe. With more than 4,000 customers, Oracle’s Siebel Contact Center and Service applications continue to be the industry leader in the contact center and service market.”
About Oracle’s Siebel CRM