LABSCO, a leading distributor of innovative diagnostic technologies and laboratory products to hospitals, physician office laboratories and alternate healthcare settings, successfully implemented a new, state-of-the-art ERP system that will serve as the transactional and data backbone for all internal and external processes. The implementation of the Epicor Prophet ERP system from Epicor Software Corporation was completed in early September, and has already demonstrated improved efficiencies in customer and partner interactions. The ERP system also enables the capture of valuable data related to diagnostic test utilization and laboratory supply purchasing that will be used for improved business decision making, according to Steve Nielsen, chairman and chief executive officer of LABSCO.
“The installation of an ERP system that uses the latest technology, scales with our business needs and growth plans, and supports customer and partner data needs is paramount to our success,” Nielsen says. “Investing in such innovation demonstrates our commitment to our customers and supplier partners as we expand our reach nationally in the diagnostics and clinical laboratory supply market.”
The new Epicor system provides the infrastructure and houses the data to support LABSCO’s business needs and customer and supplier interactions. Consistent with LABSCO’s technology leadership vision, information housed in the ERP system can be accessed securely from anywhere at any time to drive decisions for LABSCO and its customers and supplier partners. From accounting to warehousing and logistics, to serving as a resource for sales information and analyses, the system will be the foundation for business information and processes that will drive LABSCO’s success. LABSCO will build upon the capabilities of the ERP system to provide web-based tools populated with valuable data that will deliver insight to customers and suppliers that they can utilize to drive strategic growth initiatives, reduce costs and improve care delivery.
“Having the capability to access critical data, including market intelligence and real-time visibility to inventory, in-process orders and shipping information, will improve our service levels for our customers and suppliers and strengthen our competitive edge in the industry,” says Dan Eckert, chief operating officer of LABSCO. “With our new technology foundation in place, we can turn data into knowledge and deliver it in real time, enabling our team to rapidly deliver innovative solutions to our customers and suppliers, which we believe to be critical in today’s dynamic healthcare industry.”
Prophet 21 was implemented by a cross-functional team of LABSCO employees in collaboration with Epicor resources. It utilizes a Windows-based platform and SQL Server database, giving the ERP software the familiarity of other Windows programs and shortening the learning curve for new users. The openness of the SQL Server database enables smooth integration with other technology and rapid adaptation to changes in the marketplace. Using Prophet 21, LABSCO has automated all critical operational and financial processes and is implementing wireless warehouse management in its distribution centers to drive accuracy and efficiency.
“With LABSCO’s strong commitment to technology, we are pleased to join them in a comprehensive, long-term IT partnership,” said Kevin Roach, executive vice president and general manager, ERP Americas for Epicor. “We look forward to helping them achieve their goals of excellence in customer service, expanded distribution networks, and streamlined business management with our extensive software capabilities and distribution best practices.”
The Prophet 21 installation is part of LABSCO’s overall growth strategy to become the go-to Company for diagnostics and clinical laboratory supplies, by fielding an industry leading, specialized and clinically trained diagnostic sales force to deliver a best-in-class portfolio of diagnostic systems and products into underserved markets in the United States. In addition, the ERP implementation supports LABSCO’s core values of innovation and service to customers. With a solid technology and business foundation in place, LABSCO is perfectly poised for continued growth in an ever-changing and competitive healthcare market.
Founded in 1972, LABSCO is the largest privately held distributor of clinical laboratory products in the United States. LABSCO is known for its expertise in clinical laboratory science, technology and service, and is a full line distributor of diagnostic systems and laboratory supplies to the physician office laboratory (POL) and other alternate care settings. For additional information, please visit the company’s website at www.labsco.com.