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Study Cites Infor’s Mobility, Customer Service and Cost-Effectiveness as Key Success Factors

Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Infor has been recognized as a Leader with respect to its talent management offerings in IDC’s latest Integrated Talent Management MarketScape report(1). IDC evaluated vendors based on a comprehensive and rigorous framework relative to the criteria and one another, and defined talent management as those functions that serve to attract, develop, reward and retain the workforce.

“IDC continues to cite Infor’s approach of enabling access where the individual user works as particularly noteworthy. Use of Microsoft Outlook works well for users that are not bound to their desktop devices and sets Infor up well as mobile access becomes more prevalent,” as noted in the report by Lisa Rowan, program director of HR, learning and talent strategies at IDC. “Infor also received high scores for customer service and cost-effectiveness by their clients.”

Infor, which recently finalized its organizational combination with Lawson Software into the single brand Infor, is committed to continued investment in its talent management offerings, including Infor10 Lawson Talent Management product suite, to help organizations better manage their talent programs. The company now offers one of the most comprehensive and differentiated suites of Human Capital Management applications in the industry.

“Our innovative applications support our customers’ efforts to optimize transactional efficiencies, drive strategic alignment of people and realize business objectives,” said Amy Ihlen, industry strategy director, Human Capital Management, Infor. “Employees want to be engaged and know how they directly contribute to their company’s success and companies want to know which employees have the greatest impact on business results. We want our customers to achieve both outcomes — so we will continue to listen and develop dynamic, specialized solutions to help meet these needs.”

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About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.